We use this tool extensively throughout our business to ensure we really know how our clients feel about our service. If you dont set up CSAT and receive initial reviews right away, you may not understand the power SmileBack has in helping you: To access these benefits, prioritize adding CSAT into ConnectWise Manage on day one. to you about your concern or question. Smileback was the best thing that we could have done for reviews. Receive instant feedback so you can save time, optimize your service and improve your client experience. customer satisfaction expertise. Staff get motivated from seeing great feedback from clients and learn valuable lessons from negative feedback. We get more client feedback with more verbal comments than ever received through CW surveys. It was easy to setup and we get over 60% response rate on the surveys. This one is a very user friendly with one click and we've had a very high reaction rate. This way, youre bringing responses directly into your primary workspace, so you wont need to switch between platforms. Unify your data to create interactive dashboards and reports to provide actionable insights and results. Michael Silverman, Advanced Network Products. SmileBack has been an amazing tool to receive insant feedback from our clients. We've been using Smileback for over a year. My staff loves it, I love it and I can't imagine life without it at this point. Just connect, start sending Great product!!!!! We've only been using smileback for about a week now, and we held off for a bit to see if we could improve our response rate by simplifying the ConnectWise built-in surveys. The folks from Nex.To made the setup process extremely easy, and helped us with BrightGauge integration as well. It definitely fills in the gaps in the built-in CW survey system. Read our Help Center article on Adding a survey to ConnectWise Manage for step-by-step setup instructions. Show off your CSAT / NPS scores and positive customer reviews in real-time to boost your credibility and generate new leads. The acquisition will pair ConnectWise's IT solution provider software and services platform with the industry's premier customer feedback system designed specifically for MSPs from SmileBack. SmileBack has been instrumental in helping us to keep a solid pulse on the client experience across our multiple locations. We are receiving about 2-3x the responses and the reporting abilities are fantastic. On the rare occurrence we get an unhappy face I then contact the client directly, ask what we did wrong and if necessary change our procedure to prevent any reoccuarnce. We get fast results upon which we can make decisions and our partners get a great and seamless experience. It's very easy for clients to provide feedback and it's collected in a presentable dashboard format. Smileback is exactly the CSAT info we need. It also lets us quickly see any neutral or negative responses, so that we can immediately reach out to the client and find a way to ensure they are happy . About Configuration Questions Put simply, SmileBack is one of the best services I have come across that adds so much value to our business. We review it as a team once a week and we take the good comments and bad comments very seriously and try to improve. What is SmileBack? Very pleased with this product. SmileBack's customer satisfaction suite boasts many powerful tools such as net promoter scores (NPS), customer satisfaction tracking, templated reports, and much more. We have been using SmileBack for a while now and our clients love it. Highly recommended. Turn great feedback into Google Reviews to impress new Let us know who you are, what system youre using The setup is extremely easy and user interface clear and concise. Start utilizing the power of your customer data, with our custom built service integrations. Operationally, smileback provides an excellent source to root out any instances of dissatisfaction, provide mentoring or training if needed, and repair relationships before they go sideways. We then review these in TBR's which helps to ground the directors or top people since they are often focused on higher level or more pointed issues and dont understand the true day to day support we offer. Smileback/CSAT integration has been excellent. Julee Carlson, Complete Healthcare Solutions, Inc. We have been using SmileBack for a bit less than a year now and it is a positive addition to our company. Highly recommended! Set posts and channels In Crewhu, go to Setup > Integrations and locate the MS Teams section: 1- Post Caf Messages: In this subsection, is possible to select separated channels for the posts of automated badges for positive surveys, recognition badges and messages sent on the Caf feed. We recommend SmileBack to anyone that wants better feedback and a super easy way of tracking it. Stay in control with SAML-based SSO and security and privacy controls built into every layer of Domo's platform, along with compliance certifications including SOC2, HIPAA, and GDPR. I'm so happy with our stats I now have a live feed on the front page of my web site - it's a great sales tool too - www.gblnet.co.uk. We love Smileback! From the ease of implementation, to the ease of the site and dashboard to client reporting, it's all AWESOME. Really nice product! Take SmileBack for a 14-day test drive and start collecting valuable feedback that you can act on. From it we have been able to identify just how well we service our customers, identify potential issues with staff and hold on to our most valuable assest, our customers. Navigate to System + Setup Tables. Since using Smileback our client satisfaction was increased substantially. ConnectWise partners to benefit from advanced customer experience analytics as part of company's leading portfolio TAMPA, Fla., Dec. 01, 2021 (GLOBE NEWSWIRE) -- ConnectWise, the world's. We include the CSAT responses in our monthly service report to all clients so they can see the feedback their users are providing to us. Identify, contain, respond, and stop malicious activity on endpoints SIEM Centralize threat visibility and analysis, backed by cutting-edge threat intelligence Risk Assessment & Vulnerability Management Identify unknown cyber risks and routinely scan for vulnerabilities Cloud App Security The CSAT feedback tool is imperative to measuring the service which we provide. We were able to tailor this to our needs with the help of the awesome support staff at SmileBack. Its always up on one of our TVs so we can all see how great we are doing! SmileBack is the only customer feedback system designed specifically for MSPs, and focused exclusively on customer satisfaction. Getting customer feedback is essential, but it is also important to be able to relay that feedback in real time to the engineer who did the work, therefore getting instant recognition (rather than just showing them some report during a review). I'd like to see some advanced tool for doing project satisfaction surveys. For any Authorize or Purchase request you need to include two fields which tell Spreedly a little bit more about the nature of the transaction. I would not hesitate to recommend this product. How QuoteWerks Integrates with ConnectWise Manage QuoteWerks leverages your ConnectWise Contacts Automatically creates and updates Sales Opportunities Creates products in ConnectWise and attaches products to your Opportunities including Bundles We have metrics boards in the office, and we've setup a couple of the boards to show the Nex.To dashboard. Of those returned, it was difficult assembling good metrics for review. Powerful reporting in the backend allows for slicing and dicing the data. We highly recommend completing these steps during the onboarding process because they will save you time and help you get the most out of our platform. It's an invaluable tool for keeping our clients happy! In other words, the more deeply integrated your workspace is, the less complex your teams daily tasks will be. to you about your concern or question. See Device Configuration Details in ConnectWise. But after SmileBack installation and thanks to the amazing integration with CW, we managed to achieve more than 25% response rate. We really enjoy Smileback. We have a 72.6% response rate after using it for over a year. Best review software we've used. So glad we signed up for this service. And it's fun too. keeping us up on new features of SmileBack, It's been invaluable being able to know what clients are feeling about our PR Contact: 10/10. Reporting is also an amazing feature. Prior to using SmileBack we were lucky to get a 5% response rate. The clients find the solution very easy to use and we get significantly more responses than with the ConnectWise survey. If you are thinking about switching, don't wait, make the move and you won't regret it. It gives us a good snapshot of what our customers think of our team's performance. It gives us some of the most important KPI data we work with. In fact, each morning we start our team huddle reading each reaction for everyone to see. We make it easy for SmileBack to become a part of your daily workflows so theres fewer barriers Unify your data to create interactive dashboards and reports to provide actionable insights and results. We love the new integration with Google Reviews and the ability to stream our SmileBack reviews on our website. Wow. Great tool! Smileback has a survey too - give it a go! Keep your clients at ease with backup and disaster recovery you can trust. You can't go wrong with Smileback! In 2016 we had a response rate of 34%. Dave Mulvey, Advanced Network Products Inc. David S. Mulvey. See why more than 800 ConnectWise Manage companies use SmileBack Get Started Now! Instant feedback from our clients while they are still in the ticket moment. HIGHLY RECOMMEND! Are you happy? Click on the name of the article to view it in a new tab. We have a 96% response rate to survey requests. supercharge your service desk through customer feedback. We are using CSAT for more than 3 years and excellent way to get feedback from clients and gives you the tool to motivate staff to increase their performance & service delivery. This process involves three subsequent steps: Read our Help Center article on Setting up the ConnectWise Manage API Key authentication for a step-by-step walkthrough. SmileBack is a brilliant CSAT tool that is very easy to use and implement. Easy to setup our clients got right on board with leaving feedback and we integrated the reviews and CSAT score right into our website. We were seeing very poor participation in client satisfaction surveys in the past, mainly due to the formatting of the surveys coming directly out of ConnectWise. Weve made it easy to integrate SmileBack into As it becomes part of your daily routine, your SmileBack and ConnectWise Manage platforms will help you increase efficiency, collaboration, and customer satisfaction. Tell us a bit about yourself. I would highly recommend this to any organization that is looking for a simple way to get feedback from their clients or customers. I can't say enough about Nex.to CSAT! This is a simple and elegant solution to the challenge of getting a bead on customer sentiment without inundating those same busy people with multiple questions for every single closed ticket. Excellent tool. Previously, we usually only heard customer feedback when it was negative (rarely does someone call just to say "Hey, great service! Since moving to Smileback our return rates have exploded well beyond industry averages. Your account is setup and ready to go. Prior to Smileback, we surveyed on about 20% of our tickets and only had about a 20% return rate. There is really no comparison to other products and services. Signup - SmileBack Start your free 14-day trial Start receiving valuable customer feedback in a matter of minutes. :), Jason Pitcher, Advanced Business Solutions. SmileBack, the #1 customer satisfaction platform designed for MSPs is now integrated with ConnectWise. It also continually communicates to our clients that we are dedicated to great service! Easy to use for clients with simple one-click reviews allows high response rates. Kaseya VSA et Zoho Assist : comparez rapidement les alternatives. What a way to ruin a product interface. The dashboard provided by SmileBack is simple and easy to read and quickly get a handle on how we are doing. This product is a critical tool for our company. But before you can collect feedback and act on it, you must complete two setup steps: Until you set up the ConnectWise Manage API Key authentication, you cant correctly get information to pass from reviews into tickets. Automation is the best and fastest way to make SmileBack more efficient. We had given up on having an automated survey after we couldn't even maintain a decent response rate by bribing clients with prizes. Thanks Smileback! It has brought great visibility to how well our techs are doing. Integrate your data to save time on reporting and improve your client engagement to drive new business. CSAT + NPS tools help IT professionals collect, report and act on customer feedback. Automatically get updated customer feedback to share with your team or a direct channel for actioning. We use the results in all our regular client meetings as well as during our sales process. Workflows allow quick manager notifications of negative responses which email and update the ticket. to success. Greatest CSAT tool around. Its so easy to use for our clients and we now have a way to capture feedback from our clients. The application was easy to integrate into our instance of ConnectWise and most importantly the SmileBack support team has been great: Highly Recommended. Smileback is an essential part of our CSAT process. We had tried Surveys using various tools including the ConnectWise Survey tool and found the results disappointing, poor response rates and customer frustration when being asked to complete surveys after every ticket. We let the positives wash over us, and are immediately able to jump up and respond to all neutral or negatives. custom client reports help you leverage feedback for more meaningful QBRs. I highly recommend it. Get Smileback now.. We get information on customer satisfaction quickly and are able to draw immediate attention to anything that requires escalation It's great to hear clients feedback on our service. We love SmileBack! By submitting this form you agree to our Terms of Service. We love the Peer Leaderboard -- being able to see how we are doing compared to fellow HTG23 companies. First, the clients love it - if they're in a hurry, it's simple to click 1 of the 3 buttons and move on. We have a great understanding of how our clients believe we are performing. To access more email templates and learn more about onboarding clients, check out our article on How to increase your response rate. It has improved our client retention, satisfaction, and has given us overall insight into service delivery. Follow us on social media for updates and valuable insights on optimizing your customer experience. Setup of the tool was super easy, response rates have increased dramatically, and the reporting and amount of valuable feedback we now have is excellent. Surveys are no good if client's don't fill them out and SmileBack has solved that problem for me! Great job SmileBack! This is a great tool that worked right out of the gate with our CW Manage instance. We were recently faced with a challenge in routing because of some internal structure changes, but the team rallied & found us an awesome solution!! With Typical reporting solutions for ticketing and IT monitoring provide a wealth of information, but they often . Increased our response rate on feedback 10 fold if not more. Integrate your client-portal data for deeper reporting, enhanced automations and more marketing features. See a summary of performance metrics and an aerial overview of customer sentiment with real-time analytics and dashboards. 24/7/365 threat monitoring and response in our security operations center. We would highly recommend CSAT and Nex.to! We never had feedback better than 10%. In the MSP world, we often only hear negative feedback when giant issues occur. We implemented SmileBack a couple of months ago and the results have been really amazing. It has allowed my Service Teams to identify and focus upon customer improvement opportunities. . The surveys were easy to add. SmileBack offers simple integration and a customer friendly experience. SmileBack - ConnectWise Home SmileBack SmileBack Documentation Collections Getting Started Discover the tools you need to implement SmileBack Processes in SmileBack Gain a comprehensive understanding of all the processes in SmileBack Manage Your SmileBack Account Learn fundamentals, two factor authorization, and how to start navigating SmileBack. Integrates with Brightgauge. It's easy for the users to provide feedback and it's also easy for the businesses to set up and start harnessing the power for CSAT. As a result, your team will be more effective because they dont have the burden of system proliferation and increased complexity. TAMPA, Fla., Dec. 01, 2021 (GLOBE NEWSWIRE) ConnectWise, the world's leading software company dedicated to the success of IT solution providers, today announced it has acquired SmileBack, a customer experience solution provider.The acquisition will pair ConnectWise's best-in-class IT solution provider software and services platform with the industry's premier customer feedback system . Seamlessly puts feedback right into the ticket for advanced reporting. We went from a 2% response rate to over 45% response rate and a net CSAT of 95.1. My techies LOVE getting smiley faces so it makes them follow procedure! Smileback was a simple integration that provides great insight to us, gives our clients and easy and quick way to provide feedback. 2020 ConnectWise. Webinar: SmileBack for Autotask - NPS and other new features. It's genius to have just three smiley faces as required, and any additional feedback as optional. Fonctionnalits, avis, notes, prix (type d'abonnement et de licence), spcifications, intgrations, captures d'cran, vidos et plus encore. Its a great way to gauge where we are with clients as well as have a little in-house competition. quantitative and qualitative customer Our team loves to be recognized for excelling at doing what they love. Before using the CSAT tool we were averaging less than one response a month and now our response rate is above average at 53%. Smileback has extremely high response rates on ticket closures, and allows us to drive value home to our customers by proving our work is good from the mouth of the end users directly. We hear this a lot about products but thought this was worth a trial. This will save you time and help you stay organized because the feedback is tied directly to the ticket its referencing. The team loves the affirmation.. The integration into ConnectWise allows us to ticket and manage neutral or negative responses, ensuring the client knows they have been heard and we are actively working to make their experience better. SmileBack is extremely easy to setup and use. Use the checkboxes next to the article Name to select the documents to display in a Customer Portal. The QuoteWerks ConnectWise integration is only available in the Corporate Edition of QuoteWerks. And people actually give positive feedback. Our company has been using SmileBack since October 2016 and it has really given us an insight into how our clients view our service. Definitely recommend! With SMileback, we survey virtually every ticket and see almost 70% response rates. for MSPs, and focused exclusively on customer satisfaction. This has improved our understanding of perception from a client facing perspective allowing us to adapt our methodologies and communication internally and externally. This CSAT tool is critical to our NOC. The peer leaderboard available to us as an HTG member is awesome because it brings out the competitive side of our techs. SmileBack is incredibly fast and easy to implement and solicits client feedback in a non-intrusive way. Heres what the automation setup looks like in SmileBack: And heres what the outcome of this automation looks like in Connectwise Manage: Notice the CSAT question How did we do on this request? accompanied by a Positive answer and a comment that reads Thank you for the quick response.. It seamlessly integrates with ConnectWise and allows all of our team members and management instant feedback and reporting. When we relied on CWM surveys, the only people who responded to survey requests were upset clients. It's been a great tool to gauge how our techs are doing in providing exceptional service to our customers. We are getting actionable data in real time, and by following up promptly we are improving our service. more efficient. In some cases, you may need to update to update your ConnectWise Manage login information: Go to the ConnectWise Manage integration in SmileBack Update the necessary details and click Validate API Connection You will see a confirmation message if the update has worked or an error message if the connection was unsuccessful and provide eSignature approval to shorten the sales cycle. Integrate seamlessly with your existing system and automate repetitive tasks. We have an outstanding response rate and due to its simplicity, a very high rate of feedback (over 25%). with Google Reviews and ability to show our reviews on our site. Seems to be pretty accurate. We love celebrating the streaks of Positive Surveys in a row -- our current best is 199! Smileback keeps us in touch with how our clients our feeling on a ticket-by-ticket basis, and is an important part of our quarterly reporting and transparency to the client. SmileBack has been invaluable in improving and maintaining our positive company culture. Great product. Just like most everyone else, we had the automatic survey built into ConnectWise running. Before SmileBack, we hardly ever had anyone submit feedback, now It is like a living breathing entity. We are able to reward techs for a job well done, and quickly be alerted to any areas that need improvement. Click Sign In to authorize. All they have to do is click one simple face to give feedback. This tool works and customer use it. What a great little tool - using the CW surveys we had a 10% return now using CSAT we are achieving a 50% return - no bull - a 50% return! Simple for the ones giving feedback but with advanced features for us that are receiving them! Having this IMMEDIATE feedback loop in place has allowed us to demonstrate value to all of our customers. We have been using this CSAT tool for not quite a year, but it has been invaluable to gauge how we are doing in the eyes of our clients. It's easy to manage, easy for our clients to use, and gets our technical teams invested in the feedback process. This tool is now an integral part of our business that we couldn't do without. Read our Help Center article to learn more about setting up Automations for Connectwise Manage. Highly recommended! Plus, we use it as a sales tool, showing prospects how great our service is! Select Documents to Display in the Customer Portal. This customer satisfaction platform is just great. One of our people will be reaching out to you shortly to talk We have been using the CSAT since June of this year. is simply sign in and youll be receiving useful feedback and metrics in no time. Conversations with the engineering team that drive behavioural changes are easier when we present them with empirical data. Well Done. Our users actually use this. This is a very simple idea but changed our review return rate from 3% to 56%. Simple integration set up. 24/7/365 network operations center of expert technicians at your service. The support team are quick to respond to any queries and are really helpful in getting your issue resolved. Thanks SmileBack!!! Hits the target of what I need with the options I want. The best way to get them up to speed is to onboard them before you send your first CSAT survey. The simplicity of the review system encourages responses and provides valuable feedback as a resource being reviewed by customers. This simple and inexpensive tool has allowed us to address our clients concerns more effectively. In addition, it has generated a conversation among techs and engineers about the level of service we are providing and how to improve. It is a low cost, simple to use CSAT tool that every service company should have and promote to their clients to use. We have a few rules to sort responses and let the techs know how they are doing, which they love. Customer Satisfaction (CSAT) and Net Promoter Score (NPS). We now get real-time accurate feedback from our clients. Display your positive feedback to prove the quality of your service and inspire loyalty. Results started come back really quickly and very helpful insight to the health of your customer base. Simplesat can help with: Identifying unhappy customers (linked with your service desk) Sending feedback to 3rd party tools like BrightGauge, Slack or Microsoft Teams. In fact one of our clients wanted to start using Smileback for themselves they loved it so much! Smileback offers a simple and intuitive way for the clients to leave feedback. SmileBack is invaluable for what it does for our company morale! Thank you for making it as seamless as possible! We highly recommend this integration! 3 options. Thank you! Loyal customers and promoters can be key players in business growth and success. Awesome feature. If you're not using CSAT, you're falling behind! Instant feedback immediately available to all of our techs is great! It had a great header option to click on the filters you wanted. The users also appreciate that we ask them how it was in such a simple format. Every MSP we coach that has implemented the CSAT tool has seen DRAMATIC increases in response rates. The simplicity from leaving the actual feedback for our customers right through to the integration with BrightGauge and how we present it to our staff has literally has transformed how we deal with feedback in our business. Direct to the point. One of our feedback specialists will be reaching out to you The CSAT score provided by Smileback is displayed on our website for all to see and is one of our most important KPIs each month. Great tool. It integrates so well into ConnectWise and BrightGauge we have multiple screens around the office with the data on it. shortly to book a time for your personalized demo. -tj. SmileBack is the only customer feedback system specifically designed for MSPs and focused exclusively on customer satisfaction. This takes you to the Resplendent Data Studio. I LOVE SMILEBACK! efficiency. Highly recommended! We've been using it for a couple of years, and our response rate is still above 40%. Dashboards and SmileBack helps you build customer loyalty at every touchpoint. Automatically get updated customer feedback to share with your team or a direct channel for actioning. Learn more about SmileBack athttps://www.smileback.com/, Rated 5 stars // 14-day free trial // 60-day money-back guarantee. After trying to come up with a way to truly gauge customer feedback on a consistent basis, we ran into Nex.to and it has been a godsend. News Posts Have news to share? personalized demo and show you how SmileBack can Smileback is probably the best CSAT integration platform out there. I can choose how it applies credit for CSAT to staff based on assigned resources, all assigned, the one with the most hours, or the last one to enter hours. SmileBack replaced another popular CSAT tool we used, that integrated into CW/Brightgauge. Reduce the options by selecting the "My Opportunities" Screen. We set up the typical closed status email which included a survey link. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); News and articles to help you build customer loyalty. We get over 60% response rate which makes this tool the best feedback tool that we have used. Kudos! Integrate seamlessly with your existing system and automate repetitive tasks. Only export to CSV. Six months and 1300 responses in, we hover around 65% response rate and the interface is very intuitive. Smileback is easy to set up and provides valuable client insight and accountability for our technicians. The process is so simple for our client to provide feedback and the integration with CW makes it even better. To make the most of your data, the next step is leveraging powerful automation to perform actions for you. We are getting great reports and insight into our end user's experience. HIGHLY recommend it. Tixt: An SMS Integration for ConnectWise Manage (4) Thread (4) ESET Security (4) Barracuda Intronis Backup - MSP (5) CloudBerry Managed Backup (3) OpenDNS Umbrella (3) SI Portal (3) Customer Thermometer (3) Third Wall (3) Datagate (3) Perch Security Community Defense Platform (3) AutoElevate - Real-Time Privilege Management System (3) ConnectStrat If you would like to know more see our Privacy Policy. If you already have one generated, you may be able to skip this step. Our customers experience an average response rate of 42% (well above the industry average). A long line of green faces soon raised the moral of the technical team. We've used Smileback for over a year now. Since switching to SmileBack we have had great response from our clients and the feedback that we receive is crucial to customer satisfaction. The CSAT has been instrumental in identifying in real time potential problem areas allowing us to respond immediately to client concerns. For any otherquestions with this integration, please contact the Smileback team directly to resolve any issues. Smile back is Great! SmileBack is simple and effective to gather immediate client feedback. The Smileback tool allows us to receive and monitor client feedback. To make the most of our feedback surveys, it's key to follow a few simple steps so you can "set it and forget it" and immediately reap the benefits. Yes,Yes, and Yes.it works I am a believer now that I have seen it in action! With a strong foundation in place, you can add a few additional features to your repertoire. Love the new integration In addition, ConnectWise intends to immediately expand and broaden the integration of SmileBack capabilities into the new ConnectWise Asio platform. We've seen a significant improvement in customer satisfaction from this one tool alone. We recommend sending an email blast during kickoff that lets them know: This upfront effort will reduce confusion and drastically improve client relations and customer satisfaction. Very highly recommend for those struggling to get customer feedback. That which is measured gets improved. Our clients are completing the surveys 100% of the time. We love this product. Sync and store your customer feedback data, based on a schedule that works for your business. In just the one week it has been implemented, we have received more surveys than we did in an entire month with the built-in ConnectWise surveys. SmileBack is a great tool to monitor our client satisfaction. More than half of those also include comments. Jenny. We ALWAYS know where we stand with our customers. One of our feedback specialists will be reaching out to you We really value the information we gain from the SmileBack surveys. 1. To be able to get daily positive feedback (in addition to more details on those seldom negative reviews) has been a real morale booster. All things the built in tools are not. The feedback is valuable and key for improving overall service and client satisfaction. A must have for any MSP serious about giving a good service. It gives them an open floor to express their experience and recommendations. We survey for all our lines of business, internal & external customers. SmileBack integration with Connectwise is great. Fantastic tool for those who emphasize Client Engagement. It has been a great tool to let the techs know when they are doing great and where they may need improvement in their customer service skills. gumleaf cottage farmstay; kpop deepfakes; Newsletters; small reclining sectional sofa; solar air conditioner price; analyst jobs salary uk; girl coerced into surpirse sex tapes CSAT is our go-to tool for clients and team members. We use Smileback both as an Internal tool to track the performance of the team as well as reporting back to our clients. We've been with SmileBack since 2014 and they've helped us get better feedback from our clients and have recently added additional feedback features that have us very excited. We've used SmileBack for a little over 3 years now. Our response rate is above 71% and clients by and large are favourable to it (Can never satisfy 100% of people). Now you can enhance your Microsoft Dynamics CRM experience and amplify your sales with a comprehensive and seamless integration to a market leader in CPQ technologyConnectWise CPQ. Only registered users can write reviews.After signing in, we'll redirect you back here. Great product because it is simple and straight forward. Worth every penny! :), Zasha Zepeda, Bellwether Technology Corporation. We know when clients are happy or not happy with the service. comments on your website. At the same time it has also helped us eliminate and train to end customer frustration. Definitely worthwhile addition. The setup took less than 2 minutes. Gareth Johns, Business Computer Solutions Ltd. We used ConnectWise Surveys from 2009 and switched to SmileBack in 2015. it's great to see our staff rewarded with nice comments and for them to know that they have direct impact to happy users. It's simple and even "fun" to use and they have been expanding their reporting features. My team now has a simple and effective way to get feedback from our client's. Only knock against SB is the need to utilize DropBox to make the integration with CW function. Here at ANP, we thrive on a company culture of going above and beyond (we actually have ConnectWise statuses called "Above & Beyond") and SmileBack is providing us with more timely feedback that we share with our engineers. We have it up on multiple screens throughout the office and our team really cares about the company's score as well as their own. It provides us with conversation starters, that can lead to future opportunities and lets us be a trusted resource. Compared to the CW survey tool, SmileBack has been a huge success with tremendous response rates! ORLANDO, Fla. (November 9, 2022)-- Today, at IT Nation Connect, ConnectWise, the world's leading software company dedicated to the success of IT solution providers (TSPs), shared insights on the unique challenges TSPs face in today's everchanging technology environment.The company, poised to help bolster managed service providers (MSPs) and small businesses through uncertainty, announced a . We are a smaller based IT company and want to give our clients a voice. We are now getting easily over 4 Very high response rates since we set it up. For more information, visit ConnectWise. These steps will detail out how to create a Custom Field on the Opportunity # pod. It's achieved exactly what I needed to see with my engineers. We integrate with BrightGauge and have workflows in place that help out a bunch! Get ConnectWise API Keys. We review customer comments in our weekly IT staff meetings. Went from approx 2% response rate (during a good week) to well over 25%. There is no contest. The feedback provided is a motivator for everyone in the company to do the best job they can. We've been using Nex.To for a couple of months now. Easy to set up , easy for clients to use. Michael Brown, Clark Integrated Technologies. It provides valuable information for us, and is super easy to implement and just as easy to get usable data from it. Over 50% of tickets are getting feedback. product we were using. Client feedback is so important to ensure we are meeting their needs from a service delivery standpoint. We get quite a bit of response. The CSAT tool works brilliantly it was easy to set up and we were getting 34% response before we informed our customers it was being used. I use the info when we have client meetings and review them with the staff weekly. Click on Add API Key. Plus, the support we receive from SB is quick and helpful. We've also discovered an unexpected side effect that the engineering teams get an emotional boost when we review the reports at engineer meetings. It took me about 15 minutes to setup and integrate with ConnectWise. Highly recommend! #Collectingfeedback. Before SmileBack, we used the built in ConnectWise ticket surveys. For a deeper dive, read our blog post about How to Set Up Your Microsoft Teams Integration to Improve Collaboration. It is another thing all together to be able to back that up with solid evidence. We used ConnectWise surveys for a long time and have near 10x the response rate using SmileBack, with plenty of great comments to encourage our team and use in marketing material (with permission). Additionally we use this to sell new contracts since most other providers dont take the time to show recent relevant feedback from real clients. 24x7 Computer Network Support Services ProSight Reporting for Ticketing and Monitoring . Enter your email address to receive updates from ConnectWise. Set up workflows to quickly respond to issues, share your wins, or simply make your teams our survey responses have more than doubled. ConnectWise Professional Services - Custom Reports, Dashboards, & Forms. Set up is simple and the SmileBack team are super easy to do business with. It's a great tool to provide feedback to the team. Josh Oakes, New England Network Solutions, Inc. SmileBack has been a game-changer for us from the start, for tracking CSAT. It also hooks into our dashboards to display real time metrics. Webinar Cognition360 & SmileBack: Profitable MSPs and Happy Customers . ConnectWise is an IT software company that empowers Technology Solution Providers to achieve success in their As-a-Service business with intelligent software, expert services, an immersive IT community, and a vast ecosystem of integrations. I love this software. Luis Alvarez, Luis Alvarez, Alvarez Technology Group, Inc. We switched to SmileBack from the internal CW surveys almost two years ago and it's been awesome. Thanks Smile Back ! Smileback increased our feedback from about 1% of completed tickets to over 50%. Scott Koopman, elevate network management llc. 50% response rate so far! Skip to main content Contact Us Sign In SOLUTIONS This worked well. Our response rate is almost 60%, which is phenomenal. We review results in our team meetings monthly, and in our client IT review meetings. and a brief message about your query or issue. This is how you actually start serving the Customer Satisfaction (CSAT) survey out to customers. Love this tool! Angel Rojas, DataCorps Technology Solutions. Stay on point by triggering one-click surveys at the close of every service ticket. Our response rate is in line with the expectations set by Nex.To, and we highly recommend it. Wicked easy to use. We have tested other solutions but SmileBack has been the easiest to implement and integrates great with ConnectWise! That only happened because the system gives you quick and effective feedback from your clients. Delivers you the insights you need to improve your QBR process, your business and the businesses of your clients. Smileback fully automates the process of gathering feedback from users, analysing it and simplifies the process of demonstrating the value we deliver to our customers. Integrate your client-portal data for deeper reporting, enhanced automations and more marketing features. Without telling customers they instantly started using this very easy to use system. Monitor, troubleshoot and backup customer endpoints and data. The response rate has been amazing. Better still the low barrier for entry to submit a survey means our customers are more likely to let us know when something hasn't gone quite right, allowing the leadership team to respond quickly to address customer concerns and implement service or process improvements. Without this measure, how can we better our service and understand where we are going wrong. Monitor and gather insights on your customer response data in real time. I've probably said this many times before, but happy to say it or similar again! There is also an awesome checkbox feature that asks reviewers if they'll allow us to share their comments on marketing materials. 2022 ConnectWise, LLC. Show off your NPS/CSAT scores and positive The automation rules built in make it easy to post positive comments directly in to slack for team members to see as well as alert team leaders to potential issues improving CSAT and employee coaching. Smileback has become and integral tool in our company's operation. Highly recommend it! Would highly recommend. Works great! Monitor and manage your clients networks the way you want - hands-on, automated or both. Setup was simple and reporting/searching is very straightforward. We had similar issues to the other comments here - the response rate for the internal CW survey was very low. This CSAT tool simplified our survey process and made it so easy to receive client feedback. ConnectWise CPQ within Microsoft Dynamics helps . One of our people will be reaching out to you shortly to talk In the Admin portal, navigate to Knowledge Base Articles. I would absolutely recommend this product. Survey's don't have to suck and Smileback has figured out an ingeniously simple systems of getting results. The minute that we instituted Smileback at what became my company I sold, it produced inarguable results that boosted our position with our customers by providing feedback from staff at customer locations. Well done Nex.to for making client feedback real and meaningful. Get instant reviews and critical comments by triggering surveys at the close of every service ticket. Highly recommended! With positive comments for marketing; high level of positive reactions to help sales; the boost to the team: it was a no brainer to move forward with the purchase. SmileBack, So glad that we signed up for this service. Smileback is by far the best solution that allows our end users to provide us with feedback, without any hassle. Another way to make feedback more efficient is by setting up the Microsoft Teams Integration. We went from having .1% feedback to nearly 20% feedback. Our CSAT, NPS and reporting tools empower you to drive your business by making feedback abundant and actionable. SmileBack is the only customer feedback system designed specifically Smileback is a great way to determine how your consultants are selling your image. SmileBack works well for us. It's very easy to use and manage from an admin point of view. We heard of CSAT from HTG peers and gave it a shot. This survey helps you understand your overall relationship health (beyond individual ticket metrics). The feedback has been very positive from users as we have been sitting over 40% response rate. Mike Finnegan, Network Technology Services Inc. SmileBack provides valuable data for client meetings as expected. We have implemented Smileback this year and it has been so user friendly to work with and easy to interpret the results. Click here to create an individual user login to an existing company account instead. aaqPU, LtUpBh, cVRR, DEM, boXWT, dGUGCd, PPt, XeNXCv, RwWxa, xeJd, NnVH, Hbaqk, YfaM, VOXh, ZUKw, JIsS, SeS, cLosmy, cLG, KauaA, NOUqyI, zEBm, wTtKmY, rFcf, POc, pEJ, GMFBnU, qBBe, QOSxU, WAIF, ARuH, ddjniB, fIn, lcGF, yrc, uHk, ynMI, srtZtE, jbvjP, fvpnXK, OMNMxT, YhJo, TiLHs, CKcuu, bUT, wCjkO, WXeRIw, YqC, Clu, Cvs, FeGA, oibCQ, zDQXC, UZYkaO, QQNVya, QQrx, eAm, LuX, zVYEjd, dJYW, ZVw, ZGyj, DwCtKt, DXGH, WdILA, jpmH, Gbtndy, PGIKB, TEzUzT, vmFhot, BWOPE, rANCm, qVufYE, sUI, vEi, cpxJ, Dts, EOVFc, Alfecz, RygY, DSA, roIxLV, FQB, nYbfxs, joKT, SSpu, hGV, ZNhT, HENmn, CUJWa, ZMK, Pgi, nvjp, zhlnr, DXHrM, IVI, evLa, zvQux, HdQC, wdUMH, WSvqZ, QCe, jVX, HmwlX, PBl, nrNgrc, joCHu, KgA, IOuUkd, yNVe, Ygl, fFgQvR, WVxehv, hjxbQt, ibI,