To upgrade to Apple Business Manager,* sign in to business.apple.com using your Apple Deployment Programs Agent account, then follow the instructions. For now, we're going to see about removing auto installs where possible, and fixing the rest of our scopes for these apps. 1. the APNs token - go to Setup > Services > Mobile Device Management : check the APNs expiry date. Posted on OS X El Capitan (10.11.6), Here is the link: https://support.apple.com/ Looks like no ones replied in a while. Yes the APNs token and DEP token are all valid and we did perform a DFU/Restore via iTunes as outlined here. Posted on Azure Front Door Service Connectivity Issue | MEM Admin Center Portal Impact, Microsoft 365 Intune Degraded Performance Issue Azure Cosmos DB Infrastructure, Azure Outage Because Of DNS Issues Ubuntu? After registration you can post questions and access our members only forums. captured in an electronic forum and Apple can therefore provide no guarantee as to the efficacy of Jamf does not review User Content submitted by members or other third parties before it is posted. Joined HotSpot. device-enrollment-program. All of our 13.x iPads enroll straight away and do not sit on the screen, which leads me to believe it's an iPadOS 14.x issue. It looks like this is resolved for now by going into your PreStages and unchecking the "Set Time Zone" box. Open "Settings" On the left-hand side find and tap on "General" On the right-hand side scroll to the bottom and tap on "Erase" On the next screen find and tap on "Erase all Content and Settings" After approximately 5 minutes the iPad should return to the "Hello" screen Push the Home button to proceed Choose English, then United States The following must be met or in place before you can start with the configuration: iPads needs to run iPadOS 13.4 or higher; You need to have an active Apple Business Manager account; Devices must be registered in the Automated Device Enrollment program of Apple (formerly called Apple DEP) Self Service is also not working for iPads, so it's causing quite a few headaches. Unfortunately that doesnt work for us. 2. the DEP token for DEP enrollments - go to Devices > Enrollments > Other Enrollment Options > Apple Device Enrollment (DEP) > Tokens > Tokens. However, it failed to receive Settings - Disable Bluetooth, EnableLostMode, and PlayLostModeSound that I manually issued. So we need to find the root cause of stuck issue at first. 12:08 PM. 04-18-2021 Microsoft is yet to confirm the issue with an advisory or incident. 10:23 AM. Awaiting final configuration from "Microsoft" Guided Access app unavailable. I've tried a blank push, restart, another wipe but can't get config profiles, apps, or smart groups on the device. I have numerous devices stuck at 'Awaiting Final Configuration' after the Remote Management screen. 02-08-2021 Just one iPad is preventing me from calling our summer iPad refresh "DONE". I'm not sure whether or not we're all dealing with the exact same issue, but Jamf did assign an official product issue to my problem. 12:59 PM. Try unchecking the "Set Time Zone" in pre-stage. I am experiencing this with several iPads, however some things that you all are saying make no sense to me. The iPad will switch to the new wireless network, but subsequent MDM commands get queued and won't go through until a Blank Push is sent. If the iPad is awaiting configuration it is not fully in Jamf yet? SAM-LLC, call This site contains user submitted content, comments and opinions and is for informational purposes Had a client who checked out 4 iPads. We too have been seeing this the last couple weeks. provided; every potential issue may involve several factors not detailed in the conversations 05-05-2021 06:38 AM. received message: Awaiting final configuration (as usual) Received Location services prompt ( as usual). DEP Iphone awaiting final configuration ? Refunds. This is a new problem with iOS 14 and so far both Jamf and Apple are saying it is expected behavior. Enter the device serial number and choose "Unassign Devices", 5.) Please contact your administrator. We clear all commands APART FROM device configured, send a blank push which has seemed to be a successful workaround Posted on MDM enrollment stuck "Awaiting final configuration from "my company"", User profile for user: Posted on 11:37 AM. log into your DEP portal https://deploy.apple.com/ 2.) 11:49 AM. Enter the device serial number and choose "Unassign Devices", 5.) Id like to help. Turning that off and sending the devices a wipe seems to have resolved it. It'd sure be nice if the backend were smarter about licensing and idiot proofing this sort of thing Posted on Step 1: Choose the Bypass MDM mode from the first page. However, now instead of DeviceConfigured being the command that's getting stuck, the initial Submit Inventory is getting permanently stuck. At least that's been our experience. The Mitsubishi A6M "Zero" is a long-range carrier-based fighter aircraft formerly manufactured by Mitsubishi Aircraft Company, a part of Mitsubishi Heavy Industries, and was operated by the Imperial Japanese Navy from 1940 to 1945. Looking up the record in Jamf and doing an Update Inventory/Send Blank Push most often helps it along and to complete. 10:57 AM. Posted on 02-24-2021 @christina_luis If you search for the affected devices you'll see that you are able to send commands, and they do receive them. Also, we're on-prem running 10.27.0, so it's not limited to cloud customers. It will sit at the Awaiting Final MDM Configuration screen, sometimes for a couple of hours, before moving on. 09:54 AM. Looks like no ones replied in a while. Refunds. In the Intune Portal in Tenant Administration my MDM Authority was set to Microsoft Office 365 and servicerelease 2009 If you go into Settings>General and scroll down the page, you'll see the profile listed. Step 2: Go through the FamiSafe V6.0 new features. I tried just removing it from Jamf and putting it through PreStage, no dice, then DFU didn't even work for me. 12:18 PM, Hello everyone! Check expiry and also look for any error displayed in red above the token.You should also check that the device in question has a DEP profile assigned at the following location Devices > Enrollments > Other Enrollment Options > Apple Device Enrollment (DEP). Very reproduceable. It is highly recommended to contact Apple support and collect some related logs to analysis as Intune isn't involved during restoring iCloud Backup. 11:44 AM, Posted on If there's any device overlap between the 2, we get this issue. If you're dealing with this issue where you're seeing an iPad stuck at awaiting final configuration after enrollment and you have MDM commands queued up, reference PI-009296 with Jamf support. It helps you to show multiple values in your list even with pictures. Apple has changed the end points and silently updated the article. 07:33 AM. Lost your account password? VilleDeSorelTracy, User profile for user: All postings and use of the content on this site are subject to the. Posted on Is it valid?2. Also, Check the quality of the network connection. This happens with our iPads too from time to time and it is always when trying to install a WIFI profile. I went a few screens back to Wi-Fi and changed it to use my HotSpot. Turns out me connecting the iPads to a mobile hotspot during enrollment got me past waiting for config. Membership is always free. provided; every potential issue may involve several factors not detailed in the conversations I created an online support ticket and get a great help from Microsoft.!! Ouch @Tolandese That is hardly a solution for a lot of devices, but good score if it works for you. Stuck on awaiting final configuration from "our organization" loop. I have tried different networks, Still the same : ( @IntuneSuppTeam #MDM #iOS #Intune #Enrolment 3 1 1 Intune Support Team @IntuneSuppTeam Replying to @DBBrook24 1/2 Hi David, we checked the support queue and nothing currently flagged on our end. 1.) 06:59 AM. @jphillips "Looking up the record in Jamf and doing an Update Inventory/Send Blank Push most often helps it along and to complete." Posted on Good luck! If the iPad has been previously connected Hi Joseph Try to put the device in DFU mode and make sure the device is on a good known to work network. Thank you for all your suggestions! Can't get past it. After erasing content & settings, the iPad requested the configuration from the MDM but has since been stuck on the "Awaiting final configuration from [Org Name]" screen. Posted on See, Thanks all for the feedback. Step 1: Download FamiSafe from Google Play or App Store by searching for FamiSafe directly. 05-20-2021 This issue can happen if: there's a temporary outage with Apple services, or; iOS/iPadOS enrollment is set to use VPP tokens as shown in the table but there's something wrong with the VPP token. Customer has iPads in Apple Business Manager which is integrated with their MaaS360 portal. Luckily it's not widespread, but definitely adds to the setup process. Thanks for using the Apple Support Communities. 06:58 AM. We have some apps scoped as autoinstall and some of those same apps scoped to be in self service. This site contains user submitted content, comments and opinions and is for informational purposes the DEP token for DEP enrollments - go to Devices > Enrollments > Other Enrollment Options > Apple Device Enrollment (DEP) > Tokens > Tokens. Update for those that might still be experiencing this: Unchecking "Set Time Zone" in the prestage seems to have solved this hang. If it reports that your server can't reach Apple's APNs servers, check your network's configuration. Is it valid? 09:03 PM. ask a new question. 05:20 PM. @GBeau Agreed. Jun 20, 2019 7:49 AM in response to ccprc. I see this sometimes as well on iPads that are running iOS 14.x. Our clients now have to set a passcode during set-up, and then have to set a new passcode a bit later when our passcode policy hits it, which is irritating, but at least it works. If impacted, please look for IT427943 in your tenants. Posted on You can refer to Apple Business Manager documentation and check if you have completed all steps mentioned in the set up. Highly Frustrating! But removing the "Set Time Zone" option in Prestage Enrollment for Mobile Devices in JAMF, did the trick. 06-10-2021 Posted on Restore the device to factory settings with iTunes 8.) Has anyone experienced this before and if so how did you resolve it? I also have an open ticket for this issue. Apple may provide or recommend responses as a possible solution based on the information 1.) The impacted tenants will get the details such as the root cause and workarounds for this issue in Intune Service Health Status Message. The customer tried restoring the iPad via iTunes but still getting stuck at this screen. Is that correct? It also successfully received and executed the Renew MDM Profile and Restart Device commands I manually issued. Share. 11:52 AM. Are these solutions helpful? Stuck Awaiting final configuration. For doing it along with DEP supervision, you have to follow the entire Apple verification process. The final confirmation from your company is awaiting. 04-16-2021 After doing that process, we plug them into Ethernet to complete the setup. @cbrewer Did they close your PI? Posted on Connect the iPad to your Mac with a Lightning cable. Combo box is another useful control that you can't escape from using in your applications. Left the iPads running overnight and it was still stuck on awaiting final configuration from "our organization". Posted on captured in an electronic forum and Apple can therefore provide no guarantee as to the efficacy of While registering on DEP portal/ Apple Business Manager, you must have entered the information about the signing authority of your company, along with their designation and contact details. I was trying to enroll a 14.4 iPad all morning, about 4 times, but it kept hanging. Ticket was opened on 12/2/2020 and still have no resolution. Frederic , for the Sorel-Tracy city Hall. I've tried unchecking "Install configuration profiles before Setup Assistant" in our prestage setting and it lets us finish enrollment, but the iPads stop receiving/processing management commands shortly afterwards and never complete their app deployments. 01-11-2021 I'm able to get to get past the awaiting final configuration loop and to the home screen by deselecting time-zone (iOS 14 or later) and Install Configuration Profiles before Setup Assistant, but it hangs up there with an Update Inventory as previous posts stated. Awaiting Final Configuration from Customer Error We are still waiting for more information from Microsoft on this issue. 07:45 AM. Tap on it to open it up, then tap again on the next screen to see the details. Enter the serial number again then choose "Assign to Server" 6.) Please contact your administrator. It's worth noting, though, that that test device does successfully receive other management commands. Customer has iPads in Apple Business Manager which is integrated with their MaaS360 portal. Lone and behold, it seems the MDM Authority was set to Office 365 MDM. I received 3 brand new iPads from apple that all went through the basic setup flawlessly. It appears the issue was the iPads and iPhones had to be upgraded to the latest version (DFU Restore did not work) and we had to enroll onto a guest wifi network (corp wifi and hotspot did not work). 04:43 AM. All rights reserved. To support Tim Faulk's comments, this is also called a DFU. This is def a known ongoing issue with Jamf. [PI-002632] Fixed an issue that sometimes caused Jamf Pro to incorrectly assign and install apps purchased in volume. ago Th iPhone itself is stuck on that after the Remote Management screen? 01-11-2021 I've already unassigned and reassigned the devices to our MDM in ASM and then wiped the devices in Apple Configurator. 03-03-2021 During DEP Hi Joseph, Have you confirmed that all the Apple tokens on the customer portal are valid and not expired Have you checked to see if the customer has available licenses? ask a new question. Make sure that you've completed the steps in this article: Get started using Apple Business Manager or Apple School Manager with Mobile Device Management. Right now I'm trying unchecking the option to install config profiles before setup assistant fix, but we've never used the 'Set Time Zone' option. I cancel the install of the WIFI profile and the rest of the install proceeds. So I search for the serial number and found it, however, the display name was reset. You iPhone now must operate better than before, don't forget what we have discussed. Maybe try turning that off and see if you can identify any bad profiles? we are unable to enroll our new Iphones with DEP.During the enrollment process the phone is stuck with this message on the screen : Awaiting final configuration from Ville de Sorel-Tracy. Also, Check the quality of the network You said the iPad was restored using iTunes, but there is a very specific process (a "recovery mode" To support Tim Faulk's comments, this is also called a DFU. Make sure that all needed ports are open. I've got a rather time sensitive wash and re-enter into the classroom event happening, and as I'm trying to get all of my Kindergarten iPads back in their hands, I have many that as they are loading the config from the prestage that are getting hung up on the final piece: awaiting final configuration. Also, I've had trouble loading admin.microsoft.com to view any service advisories and https://portal.office.com/ServiceStatus/ServiceStatus.aspx won't load at all (maybe it's gone now?). There are 2 tokens to check here for this enrollment issue : 1. the APNs token - go to Setup > Services > Mobile Device Management : check the APNs expiry date. Worked first time every time. only. Enter the serial number again then choose "Assign to Server", 7.) Im a little confused about this. The current status of your manuscript indicates that your paper is with the editor, and he/she is evaluating your manuscript to arrive at a decision. I am hoping this gets attention as it is a serious issue. Hope that helps some people! I'll keep everyone in the loop on how we resolve this issue without having to use a mobile hotspot. Jamf helps organizations succeed with Apple. We've never had the "Set Time Zone" box checked and are having the issue. Certain prohibited items we will ship on a contractural basis, and some we won't due to laws or regulations. See https://support.apple.com/en-us/HT210060. We've done the impossible, and that makes us mighty. Stuck on awaiting final configuration from "our organization" loop. A Finder window should appear. Activating iOS on the device Downloading and applying cloud configuration Awaiting final MDM configuration If you enroll using Apple Configuration and provisional DEP and reset within 30 days The device will not re-enroll in MDM. Posted on Head on to Admin > Apple Business/School Manager > Apple DEP > DEP Accounts. Solution: Remove the enrollment profile from the device and wait that the Enrollment profile status ( Enrollment > Apple DEP) is Not assigned. After Trust profile is accepted, the main profile tries to load but stays stuck on that screen. We have never had the "Set Time Zone" option checked.. wonders never cease. The latest reply from Microsoft Intune Support Team on Twitter is given below. On a similar topic, Microsft plans to remove thelegacy authenticationmethod from theiOS iPadOS ADE enrollment Profile. log into your DEP portal https://deploy.apple.com/, 3.) I first unscoped the iPad from its prestage enrollment. The devices do show up in Intune, and they even respond to a wipe command. The typical error Intune iOS ABM DEP Enrollment is Awaiting Final Configuration from Customer A.. Would you like to mark this message as the new best answer? 10:24 AM. By enabling IT to empower end users, we bring the legendary Apple experience to businesses, education and government organizations. The probability is very high to fix the device using this method as the DFU Mode is used by the experts in the Apple Support Centre to fix issues with iOS. Information and posts may be out of date when you view them. Restore the device to factory settings with iTunes. Click the Remove button for the profile you want to remove. For those interested, we've been assigned a product issue (PI-009403). Step 3: It will guide you to follow the instruction to start the process or you may need to reset your device first. Regina,Canada. Restore the device to factory settings with iTunes. Unchecked the the Set Time Zone option and the iPad enrolled immediately. I found a solution that worked for my devices, hoping it works for others as well. 04-27-2021 The configuration of Shared iPad devices contains of a few important configurations that should be in place and that are described below as prerequisites. One worked fine, but the other three were repeatedly stuck on the "Final Configuration" step. 05-10-2021 If you're using ADFS and you're using Setup Assistant to authenticate, WS-Trust 1.3 Username/Mixed endpoint Learn more is required. That makes it an untenable workaround for us. Loads of end points are now on Akamai and not on the 17/8 IP range. 04-19-2021 The Company Portal is one of the authentication methods to use while authenticating users. Posted on Apple disclaims any and all liability for the acts, When this happens is it stuck installing a WIFI profile? 11:48 AM. 06:19 AM, Check your firewall rules. Yes the APNs token and DEP token are all valid and we did perform a DFU/Restore Update: This is resolved. There is no confirmation from MS that this is a Global Intune Service issue yet. This is obviously a huge, time-consuming, pain in the butt. While registering on DEP portal/ Apple Business Manager, you must have entered the information about the signing authority of your company, along with their designation and contact details. First, click "Fix All iOS Stuck" and press "Repair Now", Tenorshare ReiBoot will automatically match a firmware for your device, after prepare a proper firmware, you need to click "Start Repair" for getting recovery mode started. Hello and welcome to Apple Support Communities,ccprc. 01:35 PM. #13. This means that my test iPad never fell into the multiple smart groups it should have, and therefore failed to receive most of it's config profiles and managed apps. 10:44 AM. are there any issues enrolling Apple devices to Intune? Microsoft support confirmed the issue with service incident IT427943. This site contains User Content submitted by Jamf Nation community members. any proposed solutions on the community forums. wait a minute 5.) Once the iPad joined the HotSpot, it bypassed all prompts and it went directly to Remote Management. Posted on If you enroll using Apple Configuration and provisional DEP and reset after 30 days The device will re-enroll in MDM. There's a red delete button at the bottom, which when you tap on it will ask for the configuration profile password. I'll have to try that when I get another one I have to restore. Posted on Since you can not set iPads to update more than once a day this really stinks because you either have to wipe the device or look them up individually to be able to check and re check it they are now able to get the configuration profiles. If the device isn't removed from Jamf Pro first, it just gets stuck at "Awaiting final configuration" again and you have to restore it again. I think the error is pretty clear. I was able to do a hard restart and that got all but one of my iPad through. I then push the cancelled profile to the iPad. Going to Jamf Settings > Global Management > Push Certificates > MDM Push Notification Certificate and changing the push protocol from Binary to HTTP/2 as well as toggling off the "Install Configuration Profiles before Setup Assistant" option in our prestage settings seems to have resolved our issue. My cloud server was updated to 10.27 about a week ago and we immediately started having this issue. 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