Event ID:200 We are getting the error: "We can't register this device now. If the quota is reached, follow these steps, depending on the applicable scenario. This isn't a work phone and I don't want it linked to my work - I know I made a mistake but how can i restore and restart ? Share settings and all that are set properly locally on the machine. This site uses Akismet to reduce spam. Have you attempted to remove the email or if a managed profile was installed, have you attempted to remove that? Move to the directory that the user is trying the join. Then, check the number of devices that the user has previously registered. Browse to the location: Applications and Services Logs\Device Registration Service\DRS\Admin. Source: Microsoft-Windows-Workplace Join Nothing had changed that we were aware of, but registering a new device brought up the error Couldnt enroll your device. provided; every potential issue may involve several factors not detailed in the conversations Registration Service URI: https://enterpriseregistration.windows.net/EnrollmentServer/DeviceEnrollmentWebService.svc. After then going back to the Office 365 User search, I found that all the users had now changed to on again. . TiVo EDGE for antenna One device for streaming, recording and over-the-air (OTA) TV. To resolve this problem, check the quota configuration. Review the listto determine which devices can be deleted. Based on Microsoft's documentation, it sounds like retiring the device would be best, and I should not lose access to the machine, user account, or anything else. None of the error messages hinted towards that Azure AD limit being hit. That configuration was still in place too when I checked. Have you blocked personal iOS devices on your tenant? If anyone has any advice or thoughts on how to get to my goal without removing the device from Intune I'm all ears. All postings and use of the content on this site are subject to the. Turned out it was in fact the 20 device Azure AD limit. I decided to do the logical thing and turn it off and back on again so I disabled the assignment on that page, then re-enabled the same group with the Intune license. Easiest way si through "Troubleshooting" section in Intune portal. We started having issues with new enrolments to Intune. You can try again or send the error information to your IT admin in an email. iOS or Android, didnt matter: After testing multiple accounts and multiple devices, I logged a call with Office 365 support, and eventually we worked out that for my account, I didnt have a license applied. For more troubleshooting information, see Diagnostic logging for troubleshooting Workplace Join issues. I had to remove devices from both intune and Azure AD. ", If you continue to have issues, reach out to us using this link: Get Support, User profile for user: Try again later". Find out more about the Microsoft MVP Award Program. We are getting the error: "We can't register this device now. @FredContrata112Thank you, this solved my issue. Use Windows PowerShell scripts to identify devices and to delete devices that are associated with a user. Step 6: Select your Tivo from the list. It's a couple of years later, but this still applies and was helpful! This was coming up because the device is OS 12.0.1 and we had enrollment restrictions set to a minimum/maximum OS version of 12.1 to 12.9 for enrollment. You can try again or send the error information to your IT admin in an email." iOS or Android, didn't matter: Intune Enrollment Error Labels: Intune Please wait and try again. To start the conversation again, simply The same process however on our Android Devices seems to be working fine. ask a new question. Create a device platform restriction Sign in to the Microsoft Endpoint Manager admin center. I've been able to successfully map several other computers to the target computer that were not enrolled in Intune, so I believe Intune is the culprit. omissions and conduct of any third parties in connection with or related to your use of the site. Look for Event ID 125. Looks like no ones replied in a while. If the user is trying to perform Workplace Join to your local Active Directory site. Sharing best practices for building any app with .NET. Nothing had changed that we were aware of, but registering a new device brought up the error "Couldn't enroll your device. Aug 3, 2020 Replying to @Supersonic012 and @ca2l3vin Hi Dustin, this issue has been identified as a current service incident and has been posted to the Service health dashboard under: IT219744. Just select user you used for enrollment and it should show you errors. The deactivation issue doesn't occur on Android 6.0 devices. Apple may provide or recommend responses as a possible solution based on the information I'd like to remove the user device from Intune to completely test out the theory, and I'm not sure which option is the best to do. Creek Remote for TiVo Stream 4K User Manual. Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support. If you have questions or need help, create a support request, or ask Azure community support. We currently are facing issues in registering a device via the Comp Portal App on iOS. I'm looking for confirmation that this would be the best way forward, and if not, advice on how to proceed. captured in an electronic forum and Apple can therefore provide no guarantee as to the efficacy of Then, click. Then, check the number of devices that the user has previously registered. Check out this link on how to remove a configured profile: How to delete an app that has a configuration profile on your iPhone, iPad, or iPod touch, Pay special attention to section 2, titled "If the app has a configuration profile, delete it. Both devices are never leaving our building so I'm not highly concerned with keeping the user's device in Intune. Also, the connection to your workplace might not be working right now. Additionally, an administrator may see the following Event details in Event Viewer. Resolution To resolve this problem, check the quota configuration. Original KB number: 3045379. Intune sits under our Enterprise Mobility Suite package: After checking other users, I found that everyone was in this Off state. Original product version: Windows Server 2012 R2 Datacenter, Windows Server 2012 R2 Standard, Windows 8.1 Enterprise, Azure Active Directory Run the following command to increase the quota: For example,run the following command to set the number of devices for the user to 10: You can also verify that the user has reached the device capacity by reviewing the DRS Event logs. We started having issues with new enrolments to Intune. 1-800-MY-APPLE, or, How to delete an app that has a configuration profile on your iPhone, iPad, or iPod touch, Sales and Go to Devices > Enroll devices > Enrollment device platform restrictions. Oct 22, 2020 1:56 PM in response to MargieM08. Users on these devices are sent through the Android device administrator enrollment flow before they're blocked and prompted to sign out. Sign in to Azure portal or start the Azure AD console from the Microsoft 365 admin center asCompany Administrator. Best practices and the latest news on Microsoft FastTrack, The employee experience platform to help people thrive at work, Expand your Azure partner-to-partner network, Bringing IT Pros together through In-Person & Virtual events. Run Windows PowerShell as an elevated administrator. The user has not had any controls deployed to their account outside of the default controls to the default "All Users" Microsoft group, which I believe is nothing. This site contains user submitted content, comments and opinions and is for informational purposes I have not downloaded any apps from Intune, nor have I pushed any settings or controls to the machine. Apple may provide or recommend responses as a possible solution based on the information provided; every potential issue may involve several factors not detailed in the conversations captured in an electronic forum and Apple can therefore provide no guarantee as to the efficacy of any proposed solutions on the community forums. It should resemble the following: User 'user@domain.com : GUID' is not eligible to enroll a device of type 'device_type' Reason 'DeviceCapReached'. Resolution #3: If Resolution #2 doesn't work, have your users follow these steps to make Smart Manager exclude the Company Portal app: I had 20 devices under my name from 2018 till early this week. Learn how your comment data is processed. I was doing some Configurator 2 based iOS device enrollment and was stumped as to why my latest test device failed to register. To check if an update is available, go to Settings > About device > Download updates manually > follow the prompts. We can understand the concern when it isn't set up as we'd like, so let's see how we can fix that. Based on Microsoft's documentation, it sounds like retiring the device would be best, and I should not lose access to the machine, user account, or anything else. Weird, because we hadnt done this, and Intune licensing was being managed by a group via Azure AD as per these instructions. Description: The maximum number of devices that can be joined to the workplace by the user has been reached. Can't Register devices in the iOS Comp Portal App, Microsoft Intune and Configuration Manager, Re: Can't Register devices in the iOS Comp Portal App. When a user tries to perform a Workplace Join operation on a WIndows device, they receive the following message: Confirm you are using the current sign-in info, and that your workplace uses this feature. Press the circle button on the remote to go to the Android TV . Refunds. As the title says, I'm attempting to set up one of my user's devices with drive mapping. The user has not had any controls deployed to their account outside of the default controls to the default "All Users" Microsoft group, which I believe is nothing. The same process however on our Android Devices seems to be working fine. We had it working, until a recent Windows update broke the connection. Documentation: https://docs.microsoft.com/en-us/mem/intune/remote-actions/devices-wipe, https://docs.microsoft.com/en-us/mem/intune/remote-actions/devices-wipe. . The only recent event in the last few weeks was a renewal of our licenses, so I wonder if something happened in the back end as a part of that? This article describes a problem in which a "The maximum number of devices that can be joined to the workplace by the user has been reached" error occurs when you try to perform a Workplace Join operation. Level: Error Getting an error "Couldn't map device record with an user" on device when we open Company Portal, log in with account, and click Begin. only. This problem occurs because the user has joined the maximum number of devices and has fulfilled the designated quota. Try again later" Is there some configuration we changed that would cause this behavior. More info about Internet Explorer and Microsoft Edge, Diagnostic logging for troubleshooting Workplace Join issues, If the user is trying to perform Workplace Join to Azure Active Directory. So glad you posted that, not sure how much longer I would have been poking around elsewhere before looking in Azure AD. Log Name: Microsoft-Windows-Workplace Join/Admin Hi, hope someone can help - I messed up the set up on my new iphone 6 and entered by work email instead of personal email and now set up is stuck asling me to "get your device managed" but when I try it gives an error message of "couldn't map device record with a user". any proposed solutions on the community forums. Cause This problem occurs because the user has joined the maximum number of devices and has fulfilled the designated quota. @ShreyasHAyou can always check enrollment errors for more details. It might not be the same problem, but I was receiving the same error recently when enrolling iOS devices. Let's see how we can help with your iPhone. Is there some configuration we changed that would cause this behavior. A forum where Apple customers help each other with their products. First, we'd like to ask a couple questions to gain a better understanding of the issue. MargieM08, call I couldn't get it to work, but I'm wondering if the app that controls the remote on the Tivo Stream . Disclaimer: I'm not a very experienced tech, and a lot of what I know has been learned on the job. Apple disclaims any and all liability for the acts, We currently are facing issues in registering a device via the Comp Portal App on iOS. Anyway, if you see the Couldnt enroll your device message when using the Intune Company Portal app, make sure the user has their Intune license enabled! Sign in to the Azure portal or start the Azure AD console from the Microsoft 365 admin center as Company Administrator. 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