You can create a shared voicemail box and inbound fax box to assign to users or call routing features like an auto attendant, call queue, or hunt group. Voicemail greetings are required to be formatted as CCITT u-Law 8,000 kHz, 8 bit mono .WAV file. You can unassign a phone number or extension from a voicemail group. If you don't know your locations voice portal phone number, ask your administrator. Group Paging is configured in Control Hub. You cannot program speed dial numbers on a site-wide basis. Select Service Settings and locate the voicemail panel. Enter the passcode for the voicemail group. To learn more about the Business Continuity feature, go here. The location can't be changed. Go here to learn more about Music on Hold. You can then retrieve voice messages via Voicemail. Please use Cisco.com login. Depending on what you're doing, you can use your phone, Webex Settings, and the Webex App to manage your voicemail messages and settings. The Holiday Schedule uses the After Hours Auto Attendant greeting. Go here to learn more about managing users calling permissions. You can then retrieve voice messages via Voicemail. CCITT u-Law or a-Law settings and 8kHz, 8 bit mono attributes. Voicemail greetings are required to be formatted as CCITT u-Law 8,000 kHz, 8 bit mono .WAV file. deleted and cant be recovered. Maximum voicemail message length per message is 10 minutes. Maximum file size of 2MB (or approximately 4 minutes of playback). For more information, as an administrator, go here. To learn more about Business Continuity, go here. Then click Disable and Unassign. As far as I can tell, there is no way to share a general voicemail account with multiple end-users. You can edit the settings for a previously created voicemail group at any time in Control Hub. Under Voicemail Settings, select the arrow next to Voicemail to expand and to edit the additional voicemail settings. If youve set up the voicemail group for a specific work group or specific users, youll need to share the voicemail group If youre using the voicemail group feature for fax service, a phone number is required. On the Incoming Calls tab, enable the Office Anywhere feature to expand settings. In the Voice Portal select, option 1, option 1, option 9, option 2, option 3, then enter the extension followed by the pound (#) sign. This will play a greeting for the caller and disables the ability for the caller to leave a message. We still have no ideal solution to this problem. When prompted, enter the voicemail group phone number or extension. Then click Disable and Unassign. Under Voicemail Settings, select the arrow next to Voicemail to expand and to edit the additional voicemail settings. Select the user you would like to modify and then click Calling. From the Control Hub, select the Services tab. The Business Continuity feature is not currently supported on Call Queue. Powered by Smart Lynk a B-lynk Product. In the side panel, under General Settings, you can edit the Phone Number and/or Extension and the Caller ID. only, a phone number is optional. For more information about the fax messaging feature, go here. enabled boolean Calls will be sent to voicemail when busy. From Webex Settings, you can reset your voicemail PIN. Reset your voicemail PIN. Learn more about editing the call forwarding options for a Hunt Group here. Use the toggle to enable or disable this voicemail group service. What is the limit for the voicemail storage? On the Settings page, enter the following information, and then click Next. You can configure the following: Voicemail forwarding When enabled, the settings allow users to forward a voicemail message to another users' number or extension. Just as a workaround.. 2) If you specify a mal address as external storage for VM messages, they'll be emailed as wave attachments. Reset a voicemail PIN for a person. Voicemail audio is sent in Waveform Audio File Format, `.wav`, format.Optionally, notifications can be sent to a mobile phone via text or email. Once configured by the administrator, the user will have a Hoteling option in the Calling User Portal. The voicemail feature transfers callers to voicemail based on your settings. Check the Transfer to '0' to phone number check box, and enter the phone number to which callers are transferred. User stations can be shared with five end points. You can click Back to make any changes, or click Create to apply the settings to your new voicemail group. Auto Attendants are used to route calls to various destinations, employees within your company, specific groups of employees, voicemail, or other outside numbers. Files must be formatted as a .wav file. On the Settings page, enter the following information, and then click Next. The voicemail feature transfers callers to voicemail based on your settings. From the configuration menu, select Alternate Numbers. Before assigning the Receptionist Client to a user, the license must be added to your organization from Control Hub. You can create a shared voicemail box and inbound fax box to assign to users or call routing features like an auto attendant, call queue, or hunt group. Go here to learn how to upload your voicemail greeting. Click Voicemail Group > Create voicemail group. Combined storage limit per voicemail box is approximately 35Mb. I have configured a calling user which will act as the shared voicemail box. From a phone other than your own: Press * during your outgoing greeting to reach the login prompt. Yes, the system is set to block collect calls by default. You might use a voicemail group for any of the following scenarios: You need a general purpose voicemail for a department or workgroup. Up to 10 Alternate Numbers. Click Voicemail Group and select the voicemail group to edit. View the Voice Portal guide to learn more. From your Control Hub Customer Overview page, select the gear icon in the Calling tile, and you will be routed to the Calling Admin Portal. Webex Calling Support Center. After the license has been added, go here to learn how to assign the Receptionist Console to the user. Click Voicemail Group and then select the voicemail group to edit. You can delete a previously created voicemail group. Select the location you would like to modify and then select the new number from the drop-down menu under Main Number. The Webex Meetings application now prevents participant's voicemail greetings from playing and disrupting your meeting. You'll also need to add a phone number or extension to the voice portal, if you haven't done so already. Not an ideal solution. Once you have completed all of your edits to the voicemail group, click Save. For more information on schedules, go here. Shared Voicemail/Voicemail groups were released on October 22nd, https://help.webex.com/rdmb0/What's-new-in-Webex-Calling, You'll find them along with the Calling feature configuration in CH. Youd like to add a voicemail option to an auto attendant or hunt group. Your Extended Away Greeting is activate. You must use a desktop phone to page callers within your location. Fax messaging is an inbound-only, fax-to-email feature and does not include outbound faxing. Once set, callers will not be able to leave a message, which means your mailbox doesn't fill up while you're out. In the side panel, under Voicemail Settings, select the arrow next to Voicemail to expand. This is your home to ask questions, share knowledge, and attend live webinars. Go here learn how to configure your Auto Attendant. . If you are disabling, a pop-up appears asking you to confirm, click Okay. You can create a shared voicemail box and inbound fax box to assign to users or call routing features like an auto attendant, call queue, or hunt group. This is done per user by adding the phone number to My Contacts. To learn more about programming your My Contacts list go here. Home | Control Hub | Control Hub - Voicemail Group. Users are not getting any sort of number to call to access their voicemail from their phone, only via Teams. number. For more information on voicemail greetings, go here. Sharing is limited to a location. To learn more about monitoring, go to this guide. Paging functionality is not supported on the mobile app. ; 4: On the Settings page, enter the following information, and then click Next.. Select Locations in the Calling tile. Finally, select from the optional Administrator Roles. Under Change Voicemail Passcode, you can change the passcode for this voicemail group. . From the customer view in https://admin.webex.com/, go to Services, and choose Calling > Features. For more information on voicemail greetings, go here. You are prompted to confirm that you want to unassign this phone number from the voicemail group. Under Additional Voicemail Settings, you can choose one or both of the following: If you select this option, make sure your voicemail greeting informs callers that pressing '0' will transfer them. In the side panel, under General Settings, you can edit the Phone Number and/or Extension and the Caller ID. From your phone, you can: Record a personal greeting and change it at any time. Configure Webex Calling; Configure SSO; Enable security features; Manage meetings site; Configure scheduling; Deploy hybrid services; Control Hub (Admin Portal) If there is a phone number or extension assigned, it is unassigned. The audio (WAV) file must meet the following requirements: Go here to learn how to upload your Auto Attendant greeting. From the menu on the right, click Roles and Security. You have users who only need a voicemail box. An Auto Attendant can have different open and closed greetings, but there doesn't seem to be a way to automatically forward that onto voicemail. Click Voicemail Group and then select the voicemail group to edit. Here I am, the customer you were talking about. With the voicemail group feature, you can set up new message notifications, choose where you want the messages stored, and customize the voicemail box greeting. I understand that Cisco is supposed to come out with Voicemail as a service sometime this month to satisfy this requirement. Set up your PIN Depending on the calling service you're set up with, you may require a PIN to access your voice messages or features, such as creating a personalized greeting, sending a message, and more. This option may be unavailable if voicemail forwarding is disabled. WebEx Calling Voicemail austin.wolf Beginner Options 04-18-2019 08:18 AM Can users setup personal greetings on WebEx Calling without a Cisco phone? Go to the Services tab and then select Features in the Calling tile. Listen to, save, or delete your voicemail messages. 1. You can click Back to make any changes, or click Create to apply the settings to your new voicemail group. If youre using it for voicemail sendBusyCalls object Settings for sending calls to voicemail when the line is busy. On the Basics page, enter the following information, and then click Next. On the Review page, under each tab, review your new voicemail group settings to make sure everything is correct. deleted and cant be recovered. Max file size is 4.6 MB for approximately 10 mins of playback. only, a phone number is optional. However, if service is disrupted to a location with a Call Queue, the calls can be routed to an overflow destination that is off network. Go here for additional configuration details. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. However, you can forward Hunt Group calls to the voicemail of an assigned user, or a license can be assigned solely for the purpose of receiving voicemails from the Hunt Group. For fax service, a separate, full phone number is required. How can multiple users in the department manage the voicemail boxes that end up here? greeting enum The voicemail group feature allows administrators to create a shared voicemail box and inbound fax box to assign to users or services like auto attendance, call queues or hunt groups. From the customer view in https://admin.webex.com, select Calling under Services. You can access the voicemail messages in a voicemail group inbox from any phone. Access Voicemail Messages in a Group In Box, add a phone number or extension to the voice portal. This is equal to about 100 voicemail minutes or around 1000 pages of fax messages. Webex Calling Voicemail - Open and Closed Greetings and Schedules Options 231 Views 20 Helpful 2 Replies Voicemail - Open and Closed Greetings and Schedules TONY SMITH Collaborator Options 03-08-2022 01:34 AM Hi, Is there an option in Webex Calling to have different greetings for open or closed hours, and a schedule to control these? You are prompted to confirm that you want to unassign this phone number from the voicemail group. Note: For custom greeting, the audio (WAV) file must meet the following requirements: 8 or 16 khz 8 or 16 bit mono u-law, A-law, or PCM Maximum file size of 2MB (or approximately 4 minutes of playback) You might use a voicemail group for any of the following scenarios: You need a general purpose voicemail for a department or workgroup. Webex Calling Person Settings - Configure Call Intercept Greeting for a Person | Webex for Developers Configure Call Intercept Greeting for a Person Configure a person's Call Intercept Greeting by uploading a Waveform Audio File Format, .wav, encoded audio file. Once configured, they can be assigned to Auto Attendants and Call Queues and used to route callers to specific destinations based on the time of the day, day of the week, or on selected holidays. Thanks. Did you ever figure this out? You can create a shared voicemail or inbound fax box by creating a new voicemail group in Control Hub. If the voice mailbox is full then the users can delete it after accessing or listening to it. Select the user to assign admin privileges to. Home | Video Library | Calling User Portal - Self Help Video Library | Calling User Portal - Set up your voicemail greetings Calling User Portal - Set Up Your Voicemail Greetings ), its possible to configure custom softkeys for MPP devices (press and hold an available softkey). Check the Transfer to '0' to phone number check box, and enter the phone number to which callers are transferred. It doesn't meet the 100 minutes, 100MBs, limit that the voicemail should have. Devices that are assignable to users are Phones and ATAs. If you are disabling, a pop-up appears asking you to confirm, click Okay. Copyright 2021, Cisco Systems, Inc. All rights reserved. To understand all of the setting options, go here. number and passcode with these users or groups. For billing and billing system related issues, go here and please submit a ticket to the Cisco Global TAC. Log in to the Calling Admin Portal and select Advanced Services. Simultaneous ring is enabled in the Calling User Portal under Call Settings. For a complete list, including countries where calling services can be deployed but not sold, click here. At Voice Messaging menu, press * to reach the Voice Portal Main Menu. Under Greetings, choose the message that is played when callers reach this voicemail. Click Unassign to confirm. To learn more about Hunt Groups, go here. To learn how to configure location codes, go here. This system has been a nightmare to try and create realistic workflows around. From any phone, dial the voice portal phone number. Contact Calling HelpDesk for detailed configuration instructions. On the Basics page, enter the following information, and then click Next. To confirm, click Okay. User roles are managed in Control Hub. 1) The called extension is not shown, unfortunately. Do Not Disturb enables you to send all calls directly to voicemail. Combined storage limit per voicemail box is approximately 35Mb. For only voicemail service, a phone number is optional. If fax messaging is enabled for this voicemail group, you are prompted to disable fax message before unassigning the phone These notifications will not include the voicemail files.This API requires a full . The maximum number of monitored lines is 50. Retrieve a person's Voicemail settings.The voicemail feature transfers callers to voicemail based on your settings. Under Language, select the language to apply to the audio announcements. For more information on how to access the Calling Admin Portal from Control Hub, read this guide. In the Actions column, select Unassign With the voicemail group feature, you can set up new message notifications, choose where you want the messages stored, and customize the voicemail box greeting. It is required for all users to enter the voicemail passcode to access their voicemail box. This API requires a full or user administrator auth token with the spark-admin:people_write scope. When prompted, enter the voicemail group phone number or extension. By using Cisco Webex Services you accept the Terms of Service and Privacy Statement. Youd like to send the overflowed incoming calls from a call queue to a shared voicemail box. This functionality is not currently supported in the WebEx Calling offering. It is also available on Hunt Groups. Maximum voicemail message length per message is 10 minutes. You can delete a previously created voicemail group. 1. Use the toggle to enable or disable this voicemail group service. To learn more about Office Anywhere, go here. Click Unassign to confirm. I have configured a calling user which will act as the shared voicemail box. enabled boolean All calls will be sent to voicemail. The Business Continuity feature allows you to choose a phone number (other than your office number) where call can be routed in the event your office phone is not reachable, disconnected, or service is unavailable. Find and select the location you would like to edit and then select Voice Portal. On the Calling tile, select Location. You can activate this feature by pressing the DND softkey on the device or turning the feature on/off within the Calling User Portal. Transfer the call using the *55 feature access code. Customers Also Viewed These Support Documents, https://help.webex.com/en-US/article/mcjd4u/Manage-a-shared-voicemail-and-inbound-fax-box-for-Webex-Calling#Cisco_Task_in_List_GUI.dita_d4951d40-d6c2-42c9-8ead-8c317a20ae13, https://help.webex.com/rdmb0/What's-new-in-Webex-Calling. Under Fax Messaging, you can enable or disable this voicemail group to receive fax messages. On the Review page, under each tab, review your new voicemail group settings to make sure everything is correct. I'm currently building out a Webex Calling environment and have come across the same issue. Reset Voicemail PIN. Then select the service you would like to configure. number. You have to delete this voicemail group and recreate it to change the location. . Webex Calling Person Settings - Configure No Answer Voicemail Greeting for a Person | Webex for Developers Configure No Answer Voicemail Greeting for a Person Configure a person's No Answer Voicemail Greeting by uploading a Waveform Audio File Format, .wav, encoded audio file. Select the Users tab. Configure a Person's Busy Voicemail Greeting by uploading a Waveform Audio File Format, `.wav`, encoded audio file.Your request will need to be a `multipart/form-data` request rather than JSON, using the `audio/wav` Content-Type.This API requires a full or user administrator auth token with the `spark-admin:people_write` scope or a user auth token with `spark:people_write` scope can be used by . When a voicemail group is removed, all messages and related data are Webex Calling Person Settings - Configure Busy Voicemail Greeting for a Person | Webex for Developers POST Configure Call Intercept Greeting for a Person GET Read Call Recording Settings for a Person PUT Configure Call Recording Settings for a Person GET Read Caller ID Settings for a Person PUT Configure Caller ID Settings for a Person If you are disabling, a pop-up appears asking you to confirm, click, Once you have completed all of your edits to the voicemail group, click, You are prompted to confirm that you want to unassign this phone number from the voicemail group. How do I record and upload a greeting for an auto attendant or voicemail? These notifications will not include the voicemail files.This API requires a full . https://help.webex.com/en-US/article/mcjd4u/Manage-a-shared-voicemail-and-inbound-fax-box-for-Webex-Calling#Cisco_Task_in_List_GUI.dita_d4951d40-d6c2-42c9-8ead-8c317a20ae13. All greetings must be formatted as CCIT u-Law 8.000kHz, 8 bit Mono .WAV with a maximum file size of 2000 KB or about 4 minutes of recording. If fax messaging is enabled for this voicemail group, you are prompted to disable fax message before unassigning the phone Click Call Settings. In this case I only need to do this for one group mailbox, but even so it's not really clear the best way to do this. If there is a phone number or extension assigned, it is unassigned. You can set up message notifications, choose where you want messages stored and customize the mailbox greeting. If youre using it for voicemail To learn more about sharing, go to the Shared Call Appearance guide. sendAllCalls object Settings for sending all calls to voicemail. A voicemail PIN is used to retrieve your voicemail messages. Terms of Service | Privacy Statement 2022 Cisco and/or affiliates. In the calling user portal, you can manage your voicemail settings, such as when to enable voicemail, message storage settings, and notifications of new voicemail messages. When a voicemail group is removed, all messages and related data are You can also call into your voicemail number to set up greetings, send voice messages, and more. Select Save to save your changes. Webex video devices (DX-x and Room systems) only apply to Workspaces. Voicemail audio is sent in Waveform Audio File Format, `.wav`, format.Optionally, notifications can be sent to a mobile phone via text or email. Group Webex voicemail can be access from the Webex Voice Portal. Under Greetings, choose the message that is played when callers reach this voicemail. Start a conversation Cisco Community Webex Webex Community Webex Calling One common voicemail greeting Options 287 Views 15 Helpful 2 Replies One common voicemail greeting ryan_oconnell Participant You can also set up your voicemail greetings. Go to Voicemail. Then select Add, the number and ring pattern you would like to use. You can watch this Setting Up Voicemail video from Telephone Services. Webex Calling Person Settings - Read Voicemail Settings for a Person | Webex for Developers Read Voicemail Settings for a Person Retrieve a person's Voicemail settings. Don't worry, set your Extended Away Greeting. Has anyone configured a shared voicemail workflow that works well? Under Fax Messaging, you can enable or disable this voicemail group to receive fax messages. If youre using it for voicemail only, a phone number is optional. Default GreetingPlays a default greeting for incoming calls. I have created an associated mailbox, so I can have the mailbox forward the emails with wav file to the team. You can then retrieve voice messages via Voicemail. You can then retrieve voice messages via Voicemail. ; Message Storage Choose where messages are . To learn more about the Sharing feature go here. The custom greeting option allows you to upload an audio file or record a greeting using the recording function. Check the Email a copy of message check box, and enter the email address to which the recording of all voicemails are sent. Go here to learn how to configure all available settings. Webex Contact Center Partner Success Portal. How can multiple users in the department manage the voicemail boxes that end up here? For more information, as a user, go here. You have to delete this voicemail group and recreate it to change the location. Choose when to send callers to voicemail Choose where to store your voicemail and fax messages Enable voicemail notifications When this feature is enabled, your phone will not ring. If anyone knows why I keep getting this "Voicemail Full" messages please let me know. Click Voicemail Group > Create voicemail group. International collect calls are only supported if they are mandatory (Brazil), and are not supported in the EU. You'll also need to add a phone number or extension to the voice portal, if you haven't done so already. If youve set up the voicemail group for a specific work group or specific users, youll need to share the voicemail group To learn how to modify this feature and other Calling Permissions features go here. ; Voicemail Passcode Use this code to access the voicemail group when you are calling. If the voicemail group service is disabled, the additional settings don't appear. From the customer admin view in https://admin.webex.com/, go to Services, and choose Calling > Features. With the voicemail group feature, you can set up new message notifications, choose where you want the messages stored, and customize the voicemail box greeting. You can access the voicemail messages in a voicemail group inbox from any phone. Calling services are available for sale via the Cisco Collaboration Flex Plan with select partners in a number of countries, world wide. Under Language, select the language to apply to the audio announcements. From any phone, dial the voice portal phone number. This will also mark voicemails as opened and allow management to delete etc. The way you go about setting up your PIN, depends on your calling service: Unified CM Webex Calling or Calling hosted by a Service Provider You have users who only need a voicemail box. Enter the passcode for the voicemail group. In the side panel, under Voicemail Settings, select the arrow next to Voicemail to expand. If the voicemail group service is disabled, the additional settings don't appear. One common voicemail greeting - Cisco Community There is currently an issue with Webex login, we are working to resolve. Group Voicemail Notifications Get Help Introduction Personal Webex voicemail can be accessed through the Webex User Portal, the Webex app, or by calling into the Webex Voice Portal (3028317555). The location can't be changed. Go here to learn how. For fax service, a separate, full phone number is required. This function cannot be disabled. They provide callers with your company greeting and dialing menu options. If so how is it possible? Of course you will have to share the VM pin with any users wishing to access the VM. Go here to learn more about transferring directly to voicemail. From the customer view in https://admin.webex.com/, go to Services, and choose Calling > Features. Once you have completed all of your edits to the voicemail group, click Save. Test with a user directly on a call, as the shared vm is supported in Webex. Enter the new passcode, confirm the new passcode, and click Save. Click. Our mailbox tells users that it is full and I have no idea why it is claiming to be full. To learn more about setting up this feature go here. When enabled, users from one site can call another using the location code plus extension instead of a full telephone number. For only voicemail service, a phone number is optional. To confirm, click Okay. All rights . Voicemail is not currently included with the Hunt Group site service. What is the limit for the voicemail storage? Business Hours and Holiday Schedules are configured in the Calling Admin Portal. To learn more about Alternate Numbers, go here. You can provision the dedicated voicemail user as a Shared Call Appearance (SCA) on each of the users MPP devices. You can edit the settings for a previously created voicemail group at any time in Control Hub. For more information on the barge-in feature, go here. Yes, Fax Messaging requires a dedicated telephone number. Voicemail is enabled or disabled. I have this problem too Labels: Webex Teams calling teams vm Choose a message and then listen to the message by right clicking and choosing Play voice message, or by selecting the Play icon. With the location code feature, administrators can create a unique, one-to-six-digit code for a single site. This feature allows you to record a new greeting without erasing your main voicemail message. Configure a person's Voicemail SettingsThe voicemail feature transfers callers to voicemail based on your settings. Business Continuity is a user-level feature. If youre using the voicemail group feature for fax service, a phone number is required. Go here to learn how to set up Business Hours and Holiday Schedules. Go here to learn more. The only possibility that I see is to create a generic user, send all calls to voicemail and have a copy emailed out to an AD distribution group. Youd like to add a voicemail option to an auto attendant or hunt group. We see new features added to webex calling all the time but nothing of use. Office Anywhere gives you the ability to direct your phone calls to a specific offsite phone number, as well as the ability to call into the Office Anywhere portal to make outbound calls so that calls appear to be originating from your Calling device. Click Voicemail Group and find the voicemail group to delete from the list. While certain features will automatically configure the line keys on the device (monitoring, sharing, line appearances, etc. Click Voicemail Group and select the voicemail group to edit. From the Voicemail tab, you can call someone back, delete the message, or mark as unread. In the Actions column, select Unassign Greetings can be system generated or customized. Check the Email a copy of message check box, and enter the email address to which the recording of all voicemails are sent. This option may be unavailable if voicemail forwarding is disabled. Enter *33 plus the extension you wish to barge in on. Welcome to the Webex Community. Next, select Advanced Call Settings and then Push to Talk. Manage a shared voicemail and inbound fax box for Webex Calling, Small business account management (paid user), add a phone number or extension to the voice portal, Access voicemail messages in a group inbox, Configure your voicemail settings in the calling user portal, Configure and manage voicemail settings for a Webex Calling user. Select Paging Group from the top navigation. To learn more about Call Queues, go here. You can use any media recording application to record a greeting. I think the whole message is kind of "quick&dirty".. You may use a distributionlist or a wildcard mail address and use that one as receiver. Manage a shared voicemail and inbound fax box for Webex Calling, Small business account management (paid user), add a phone number or extension to the voice portal, Access voicemail messages in a group inbox, Configure your voicemail settings in the calling user portal, Configure and manage voicemail settings for a Webex Calling user. I need to configure a shared voicemail box using WebEx Calling. From any phone, dial the voice portal phone number. For more information on the Fax Messaging feature, go here. Click Voicemail Group and find the voicemail group to delete from the list. If youre using the voicemail group feature for fax service, a phone number is required. This allows them to sign in as a guest on the phone. From Control Hub, go to the Services tab. This will allow calls to be answered in the event service is disrupted at the location. Caller ID First Name and Last Name Presented when calls are transferred or forwarded out of this voicemail group. You can create a shared voicemail or inbound fax box by creating a new voicemail group in Control Hub. Callers hear your Away Greeting after the first ring. Voicemail greetings are required to be formatted as CCITT u-Law 8,000 kHz, 8 bit mono .WAV file. You can use any media recording application to record a greeting. You can unassign a phone number or extension from a voicemail group. Under Change Voicemail Passcode, you can change the passcode for this voicemail group. Use the toggle to enable or disable this voicemail group service. The push-to-talk feature is a user-level feature that is configured by administrators in Control Hub. This can also be restrained based on the line buttons on the phone. The audio (WAV) file must meet the following requirements: 8 or 16 khz 8 or 16 bit mono u-law, A-law, or PCM Maximum file size of 2MB (or approximately 4 minutes of playback). From the customer admin view in https://admin.webex.com/, go to Services, and choose Calling > Features. However, bandwidth should be considered when setting up the Monitoring feature for users. A device cannot be shared with a device at another location. Maximum voicemail message length per message is 10 minutes. For more information on voicemail greetings, go here. From Control Hub, add the device, assign the phone number and associate the device with a user. Office Anywhere is configured per user in the Calling User Portal. Under Additional Voicemail Settings, you can choose one or both of the following: If you select this option, make sure your voicemail greeting informs callers that pressing '0' will transfer them. Dial your phone number/extension, and then: From your own phone: Enter the correct passcode to reach the Voice Messaging Main Menu. That way, when a new message is deposited to the shared mail box, users will see an MWI notification on their handset and can dial into the voicemail box without any issue. For more information about how to manage auto attendants, visit this guide. Log in to your enterprise and then click Users. Go here to learn more. For more information on Monitoring, go here. If you don't know your locations voice portal phone number, ask your administrator. Combined storage limit per voicemail box is approximately 35Mb. I need to configure a shared voicemail box using WebEx Calling. Under Greetings, choose the message that is played when callers reach this voicemail. When prompted, enter the voicemail group phone number or extension. Once any phone continuity issues have been resolved, calls will automatically route back tor your office phone. Youd like to send the overflowed incoming calls from a call queue to a shared voicemail box. This doesn't mark the message as read within the voicemail system so I'm assuming that mailbox will eventually fill up and stop taking new messages, correct? Yes, this can be done by activating the Extended Away greeting. Custom GreetingUpload an audio file, or record a greeting using the recording function. Enter the passcode for the voicemail group. Language Select the language for the audio announcements. number and passcode with these users or groups. I have created an associated mailbox, so I can have the mailbox forward the emails with wav file to the team. Under Fax Messaging, you can enable or disable this voicemail group to receive fax messages. 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