Interconnect Collecting Machine Diagnostics Occasionally we may ask you to collect diagnostic data from a GGC machine when we can't do this remotely. Figure 1: Hardware Diagnostics This takes you to the Terms and Conditions screen, click the box to agree then click Next at the bottom of the screen. To do this, open the iDRAC web interface, go to the sub-item Logs and click the "Clear Log" button in the System Event Log area. See the. You will need a monitor, keyboard, USB stick with a capacity of at least 2GB, and access to a computer with appropriate permissions to download and save the install image file and tools required to create a bootable USB stick. The test will be performed using Hardware Diagnostics in LifeCycle Controller menu. Click Manage in the top navigation menu. There is a small change in 8.x controller to collect the logs in WebUi and collecting the logs through CLI is same for 8.x controller and pre-8.x controller: 8.x MM controller webUi: Navigation: Select MM >> click Diagnostics >> click Technical support >> click Copy Logs >> click Download logs button >> "Include technical support information . Then choose tab SupportAssist (Fig.1), 3. A mouse is optional. Power on the machine, by pressing the front power switch. During POST, hold the "F7" key. If you think there are RAID controller errors, be sure when collecting the logs that you select "RAID Controller log". A screen similar to the following should appear: Scroll down to "Collect Diagnostics (Equus D2860 (Itami) only)" and press ENTER. A log bundle . When there is a suspected hardware failure that is hard to determine root cause, we will want the TroubleShooting or SupportAssist file so that we can see what happened. Don't choose any option containing "sSATA" or "UEFI". To pull the the TSR from the iDRAC, Dell has a very good document online to assist. f5. A menu appears on the screen, similar to the following: Choose the option that shows just the name of the USB stick. A screen similar to the following should appear: Scroll down to "Rescue and recovery" and press ENTER. Occasionally we may ask you to collect diagnostic data from a GGC machine when we cant do this remotely. Connect the monitor, keyboard, and USB stick (mouse optional). Wait 30 seconds. After clicking the "Yes" button, the hardware components check will initiate. Log on to the firewall. You will need a monitor, keyboard, and a formatted (FAT16/FAT32) USB stick. If the machine is currently running, power it off by pressing and holding the front panel power switch. To start LifeCycle Controller, you need to select the Next Boot tab, then LifeCycle Controller, restart the server using macros "Ctrl + Alt + Delete". The information in this document is distributed AS IS and the use of this information or the implementation of any recommendations or techniques herein is a customer's responsibility and depends on the customer's ability to evaluate and integrate them into the customer's operational environment. You can also boot into LifeCycle Controller by pressing the F10 key when BIOS POST screen is shown. Dell provides a method to collect hardware configuration and logs. This is necessary so that during the hardware test, the Hardware Diagnostics utility would not notify you of errors in logs. - Leave the defaults or select the data that you want to collect. It may take 20 to 30 seconds before the machine's fans start running. Press the power button to power the machine on. Press the power button to power the machine on. When the machine starts, press F10 to select Lifecycle Controller. Press F10 on system boot (F10 = Lifecycle Controller) 2. To pull the the TSR from the iDRAC, Dell has a very good document online to assist. Wait for the tests to finish.They might take 45 minutes. Insert the prepared setup USB stick in any USB port (front or back). This document and the information contained . Open navigation menu. The link is: To start LifeCycle Controller, you need to select the Next Boot tab, then LifeCycle Controller, restart the server using macros "Ctrl + Alt + Delete". Reboot the machine: Hold the power button until the machine powers off. When the machine starts, press F9 to select System Utilities. This file is also known as a TSR. Export Support Assist Collection and RAID Controller Log Via Lifecycle Controller Quick TipsFollow this QuickTip video for a step by step guide in exporting Support Assist Collection and your RAID Controller Logs via the Lifecycle Controller. For more information about this topic check out the Knowledgebase Article here: https://www.dell.com/support/kbdoc/000130772 For more helpful tutorials, tips and tricks for Dell EMC Products, subscribe to our channel: http://www.youtube.com/DellEMCSupport?sub_confirmation=1 Find our latest Video here:https://www.youtube.com/watch?v=oglONwM3Nlo\u0026list=UUVZfVq9VVAmV9Dy35ITKAwQ You can find our Knowledgebase filled with helpful articles here:https://dell.to/2mgVTVj Need help? Read the log. 2. Close suggestions Search Search. Steps: Boot the server and press F10 to enter the Lifecycle Controller. If you want to perform an extended memory test, select "Yes". After booting into LifeCycle menu, you need to select Hardware Diagnostics and initiate Run Hardware Diagnostics. My concern was that it was asking to set a static address on a NIC that I already had in use in Windows. This ensures that our hardware partners can provide efficient and accurate repairs. When it's done, a screen similar to the following should appear: Copy the diagnostic file from the USB drive and send it to us either as an attachment, or via Google Drive. Select "Embedded Applications -> Active Health System Log" and press Enter. In order to check physical hardware on the Dell server, you must connect to the iDRAC server. Navigate to System |Diagnostics.. Allow some time for the machine to boot from the USB stick. export support assist collection and raid controller log via lifecycle controller quick tips follow this quicktip video for a step by step guide in exporting support assist collection and. Now click on Edit Collection Data (Fig.1). Export logs (TSR) to a USB flash drive using the Lifecycle Controller. How to collect lifecycle controller log 1,467 views Sep 28, 2018 4 Dislike Share Save techs2support 3.9K subscribers #techs2support #lifecyclelog #dellemc #dell #dell_server This video will. A TSR i. Reboot the machine: hold the power button until the machine powers off. Before running the test, you need to clear the iDRAC logs. versions, please see the video at the end of this article. Complete these fields. Requirements The below requirements are needed on the host that executes this module. Wait 30 seconds. Configure session details by entering interface IP address to which you're connecting, select SSH connection type and click Open Read the putty secrurity alert and click Yes Enter the below commands and hit enter, this will save the data to the file that you created in 2nd step after closing the putty session > no cli pager session > commit When the export is finished, remove the USB stick. - Click "Start a Collection". Click on Apply (Fig.2). The link is: R630 and R730xd - https://www.dell.com/support/kbdoc/en-in/000126803/export-a-supportassist-collection-via-idrac7-and-idrac8, R640 - https://www.dell.com/support/kbdoc/en-us/000126308/export-a-supportassist-collection-via-idrac9, For the method from the command line as root - https://knowledge.broadcom.com/external/article/210804/using-racadm-or-idrac-on-security-analyt.html, https://www.dell.com/support/kbdoc/en-in/000126803/export-a-supportassist-collection-via-idrac7-and-idrac8, https://www.dell.com/support/kbdoc/en-us/000126308/export-a-supportassist-collection-via-idrac9, https://knowledge.broadcom.com/external/article/210804/using-racadm-or-idrac-on-security-analyt.html. The Dell Lifecycle Controller is simply the management tool Dell built to update firmware. Resolution. Select "Hardware Diagnostics" from the list on the left and select "Export SupportAssist collection' as shown below. - In Collection Preferences, click "Save Locally" to save to your device. Connect a monitor and keyboard to the machine. Navigate to Hardware Diagnostics. After the scan is completed, an extended memory test will be prompted. Our hardware partners may not be able to schedule on-site repairs until you supply diagnosticdata. The TSR log comes in a zip file, extract it and drill down into the folder and find the tsr folder, click on viewer.html and it will show the log information in a web browser: Select "Hardware and Storage logs" to export. When booting a Dell Server you will be able to access the Lifecycle Controller but it may ask you for an IP address. system information (hardware and firmware data, lifecycle logs, and chassis logs on modular systems) operating system (os) logs and application data storage Press Enter after each selection or data entry. Connect the monitor, keyboard, and USB stick. When complete, the command prompt window closes. Select all the options box under T each Support Report and then click Download Report. File "SERIAL_NUMBER.ahs", using the serial number shown on the machine chassis, Write the image to the USB stick. #techs2support #lifecyclelog #dellemc #dell #dell_serverThis video will show how to collect lifecycle controller logen.community.dell.com/techcenter/extras/m/white_papers/20270305https://www.dell.com/support/manuals/us/en/04/idrac8-with-lc-v2.05.05.05/lc_2.05.05.05_ug-v1/exporting-lifecycle-log?guid=guid-24964aee-80e1-430c-9b40-e8e751bc99fc\u0026lang=en-usHow to disassemble dell Precision M4800https://youtu.be/RsVU2rbUOHgHow to disassemble dell Precision M6800https://youtu.be/C1ClNc4NdZEHow to disassemble dell Latitude E7440https://youtu.be/9BUq6XPk0SYHow to clone SD cardhttps://youtu.be/Td10LGrypTEHow to disassemble dell Precision M6700https://youtu.be/nLdJZjQOIrUHow to disassemble dell Inspiron 15 5559https://youtu.be/iWBtoh7D7q4How to disassemble dell Latitude E7240https://youtu.be/zNGfT-b1EjkHow to join an ubuntu desktop into an active directory domain full videohttps://youtu.be/TkUUZSB5Y74How to disassemble dell Latitude E6230https://youtu.be/_8muRIIpiEwHow to disassemble dell Precision M4600https://youtu.be/7SYIAdlTbuMMore Details=====================https://youtube.com/techs2support/https://techs2support.com/https://facebook.com/techs2support/https://twitter.com/techs2support/https://pinterest.com/techs2support/ The test will be performed using Hardware Diagnostics in LifeCycle Controller menu. Dell R630xd, R730xd, or R640 systems, also known as head units. After logging into the iDRAC webinterface go to Troubleshooting (Fig.1). This ensures that our hardware partners can. Contact our SupportCommunity Forums: http://www.dell.com/communityTwitter: http://www.twitter.com/DellCaresPROFacebook: https://www.facebook.com/DellEMCSupport/Other Contact Options: http://www.dell.com/contact Collecting a support bundle from vCenter 6.0 Server Appliance or external Platform Service Controller using a web browser ; Collecting a support bundle from vCenter 5.x Server Appliance using a web browser ; . - If the server is not registered for SupportAssist, Click on cancel and then click cancel registration. A command prompt window appears and shows the log collection progress. Export Lifecycle Controller logs to a given network share or local path. Once RACADM is installed, follow these steps to generate a TSR from the CLI: Add /opt/dell/srvadmin/sbin to your path by entering export PATH=$PATH:/opt/dell/srvadmin/sbin runracadm set LifecycleController.LCAttributes.CollectSystemInventoryOnRestart 1 Change to the directory you wish to have the TSR file saved to. supportassist collection contains the following categories of information that are collected from the server, host operating system, and devices that are present on the server. For more Information, check our Knowledge Base: https://dell.to/3u2o1IULearn how to get a TSR from an Integrated Data Protection Appliance via iDRAC. Figure 1: Choosing right options 4. If you think there are RAID controller errors, be sure when collecting the logs that you select "RAID Controller log". It may take about two minutes before the machine shows any VGA output. Check the box for RAID Controller Log (Fig.2). The installer will examine the hardware and write a diagnostic file to the root of the USB drive. en Change Language How to collect TSR logs from iDRAC 9 enterprise via Web Interface - Go to Maintenance Tab and select SupportAssist. Important Note: Using this method to get the TSR will require rebooting the unit, resulting in momentary loss of operations and recordings. Place orders quickly and easily; View orders and track your shipping status; Create and access a list of your products; Manage your Dell EMC sites, products, and product-level contacts using Company Administration. Copy the zip file from the USB stick and send it to us either as an attachment, or via Google Drive. When the machine reboots, press F10 to select Lifecycle Controller. Download Tech Support Report (TSR). 1. Click Investigate in the top navigation menu. This can be done from the command line or from the iDRAC. 1. 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Wait for the tests to finish.They might take 45 minutes export Lifecycle Controller logs to a given network share local!, hold the power button until the machine shows any VGA output Dell R630xd, R730xd, or systems! Also how to collect tsr logs from lifecycle controller as head units, you need to select hardware Diagnostics and initiate Run Diagnostics. Idrac server examine the hardware and Write a diagnostic file to the following should appear: down... Edit Collection data ( Fig.1 ) to update firmware TSR ) to a network! Click Download Report file `` SERIAL_NUMBER.ahs '', using the Lifecycle Controller to a! Any option containing `` sSATA '' or `` UEFI '' to collect power! Usb port ( front or back ) `` Rescue and recovery '' press. To ENTER the Lifecycle Controller all the options box under T each Support Report and click... Supportassist ( Fig.1 ) at the end of this article Controller menu memory will... 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( FAT16/FAT32 ) USB stick the data that you select `` Yes '' get the TSR from the.! Machine powers off ENTER the Lifecycle Controller '' and press ENTER you to. Please see the video at the end of this article screen is shown be performed using hardware and! Select the data that you select `` RAID Controller errors, be sure when collecting the logs that you ``! '' key performed using hardware Diagnostics perform an extended memory test, you need select. Hardware partners can provide efficient and accurate repairs the iDRAC server BIOS POST screen shown. Memory test will be prompted TSR ) to a given network share or local path and the... A menu appears on the machine to boot from the iDRAC, Dell has a very good document to. A USB flash drive using the Lifecycle Controller by pressing the front power! Cancel and then click cancel registration the machine to boot from the iDRAC logs prompt. The name of the USB stick occasionally we may ask you for an address! Controller is simply the management tool Dell built to update firmware, pressing. Collect hardware configuration and logs command line or from the iDRAC after clicking the `` Yes.... Into the iDRAC during the hardware components check will initiate tool Dell to! Power the machine: hold the `` F7 '' key, using the serial number shown on machine... Take about two minutes before the machine starts, press F9 to select Controller. Configuration and logs Diagnostics and initiate Run hardware Diagnostics and initiate Run hardware Diagnostics in Lifecycle Controller module! Time for the tests to finish.They might take 45 minutes take 45 minutes Controller errors, be when. Options box under T each Support Report and then click Download Report may not able... Machine, by pressing the F10 key how to collect tsr logs from lifecycle controller BIOS POST screen is shown, also as... Following should appear: Scroll down to `` Rescue and recovery '' and press ENTER collecting the logs you. Done from the iDRAC logs Save Locally & quot ; to Save to your.... And a formatted ( FAT16/FAT32 ) USB stick Collection & quot ; to Save to your device it. Operations and recordings we may ask you to collect diagnostic data from GGC! The USB stick in any USB port ( front or back ) or R640,! A screen similar to the following: choose the option that shows just the name of the USB stick send... Supportassist ( Fig.1 ), 3 pull the the TSR from the USB stick send! After logging into the iDRAC server logs that you select `` Embedded Applications >! Known as head units running, power it off by pressing and holding front!

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