It is through contact and interaction . In contrast, tacit knowledge is intimate and circumstantial. Both of these quotes demonstrate why knowledge management is important it drives innovation and directly contributes to the bottom line. One way to think about it is when someone is performing tasks, they are displaying implicit knowledge, such as performing effective communication. Is Forrester the Marriage Counsellor for KM and IT? (1968) The appeal to tacit knowledge in psychological explanation. The recipe says four cups of mashed potatoes, but what do you do if you have five cups? For instance, an experienced customer support representative may be able to judge by intuition when a customer is getting frustrated, as compared to a new hire who has no prior experience. Conversational methods like knowledge cafes; interviewing techniques; the KCS practice of capturing the customers issue at the time of the conversation; and enterprise social networks and chat platforms like Slack enable conversations across distributed teams. Before diving into the specifics of explicit, implicit and tacit knowledge, one must first have an understanding of what knowledge is. Tacit knowledge is the opposite of formal or codified knowledge. Implicit Knowledge: The application of explicit knowledge. Kipwise is a modern knowledge management system with a feature-rich centralized dashboard so teams can capture and share knowledge easily. Tacit knowledge is a unique and in-depth representation of an individuals experiences, so it requires direct instruction from the employee. It didnt tell you how much dough to use to form into a ball for rolling it out, or how to use the lefsa stick to turn the lefsa on the griddle. So much of creating excellent lefsa is from look and feel, and the only way to get that, is by apprenticeship, or mentoring or a lot of trial and error. When it comes to knowledge management, there are three main knowledge types explicit, implicit and tacit to take into account. Skills that are transferable from one job to another are one example of implicit knowledge. 'The tacit and secret theft of abusing our brother in civil contracts.'; Implicit adjective. This is where good mentoring and pairing practices has real value. https://www.researchgate.net/figure/Explicit-vs-Tacit-Knowledge_fig2_264799777. A common example is when we stand up a SharePoint or Confluence instance and leave people to figure out how to put it to use. Implicit knowledge. I like to simplify it slightly and describe knowledge as static and dynamic, static being infrequently changing documentation, user guides etc and dynamic being community driven break fix knowledge, probably closer to what the guy on the oil rig was using. 1. Solely relying on employees explicit knowledge can stunt business growth, since the organization is essentially overlooking important soft skills. Your newest people or an external party may well be the best place to start. While explicit knowledge is readily available in documents, files, and knowledge management systems, tacit knowledge is not that easy to communicate. Save my name, email, and website in this browser for the next time I comment. Having the right tools to effectively capture knowledge will only require a small part of an individuals time. Like I said earlier, supplying a knowledge management system (KMS) is not enough. You may click these links to jump to a specific section: According to the late Carl Frappaolo, one of the leading practitioners and analysts in the knowledge management space, Knowledge Management is the leveraging of collective wisdom to increase responsiveness and innovation., Lew Platt, the former CEO of HP, once noted that If only HP knew what HP knows, we would be three times more productive.. In short, the tacit knowledge is the action-oriented knowledge while explicit knowledge is the use of people-to-document approach. While tacit knowledge represent great value to the organisation, by it is nature, it is far more difficult and sometimes impossible to capture and diffuse (Koulopoulos and Frappolo, 1999; Nonaka, 1994). The terms 'tacit knowledge' and 'implicit knowledge' are sometimes used as synonyms . In a business context, knowledge refers to the accumulation of skills, experiences, capabilities and insight of an organization. The ingredients were all there, but not in any particular order, and the mixing instructions didnt specify the order. The most effective knowledge management strategy considers the ways different types of knowledgeexplicit, tacit, and implicitflow and stagnate, and enables the mobilisation of critical knowledge to where it needs to be. Tacit vs Explicit Knowledge. In my experience, instructions should be tested by someone who is not the expert. This graphic illustrates some of the differences: Here's a quick real-world example: Wikipedia notes that facial recognition is one common form of tacit knowledge you can recognize the face of someone you know among thousands or millions of faces, but you cant explain all the nuances of how you do that. Only 9% of companies are ready to create strong knowledge-sharing cultures. Implicit knowledge emerges in the way tasks are performed. Tacit Vs Explicit Knowledge - Why You Need To Know The Difference. Your email address will not be published. Consider how to share your mental model of how to do most anything. The use of computers has over the last two decades led to the dominance of a database-centred view of organisational information resources. This inevitably led him to explore connoisseurship and the process of discovery . Tacit knowledge is harder to make tangible, because it lives in our heads, and is made up from our own experiences and individual contexts. To comprehend and form a knowledge management system, you first require to understand the diverse definitions and concepts of knowledge types - explicit and implicit knowledge.. Its not written down and as Dave Snowden described, it only comes to the surface when someone asks the question. Implementing a new strategy in any organization takes a lot of hard work. Encouraging a workplace culture of knowledge sharing through retrospective meetings provides a space for collaboration, where employees can take turns to share unique experiences, fact-finds and learning points for others. This way, employees will be more encouraged to participate in knowledge sharing. Implicit knowledge is, essentially, learned skills or know-how. One last point to make some of the implicit knowledge that is passed down through the ages can become obsolete. Because knowledge management is such a multifaceted process, there are many jargons, solutions and methodologies. Stories and anecdotes are where tacit knowledge comes out of hiding, and there are practices, methods, and tools specifically designed to surface it. I opened my recipe book and had her follow the recipe. The right knowledge management tool goes a long way in building a knowledge-driven workplace. By: Figure from: https://www.researchgate.net/figure/Explicit-vs-Tacit-Knowledge_fig2_264799777. This activity gets people the help they need, but can also help you map connections that will solve real issues and knowledge gaps on an ongoing basis. This post is focused on the following topics. Now if I could find a way to harness both these types of knowledge, Collaboration and social practices help find static and create dynamic by connecting with like minded people or people looking for the same outcome but to train people to do this is very difficult, the skills are deep within a persons personality. A couple of things happened last week which made me look at how we share knowledge. Some of the important knowledge of applications and testing techniques, are passed to others by sharing, and not by writing it down. The developers write what needs to be done, and I follow the steps. He is a very experienced release manager and has done this many times and I suspect that he uses the steps as guidelines like I do with my lefsa recipe. I believe in simplicity for example, if I cant automate a test, how can I keep it as simple as possible? As a result, explicit knowledge is easily transferred to others in the workplace through documentation of this knowledge in physical or digital form. We also use third-party cookies that help us analyze and understand how you use this website. How much of that do we do in our own jobs? on (An Introduction to Implicit Bias: Knowledge, Justice, and the Social Mind) Implicit knowledge is where often, individuals are not even aware that they are acquiring these skills. While in the explicit knowledge the motivation is based on the specific goal, the share of knowledge is through electronic mean, the thinking is based on logical and proven methods (Daniel, 2010). Because tacit knowledge is ingrained in the mind of the individual and shaped through personal development, it is harder to codify than explicit knowledge. Find out more about how Kipwise can empower your organization today. Explicit knowledge is written down and is accessible in one way or another. The ability to make use of a difficult computer language or the ability to expertly use complex machinery is a knowledge that is not written or codified. This category only includes cookies that ensures basic functionalities and security features of the website. He seemed upset that I would even think that may be an issue. All this is created, managed and stored in the form of explicit, implicit and tacit knowledge. While it's easier to access and communicate explicit knowledge, intuitive knowledge requires in-depth explanations and skills to convey. Copyright 2022 DragonFire, Inc. All rights reserved. Implicit knowledge, on the . On the other hand, the Knowledge that is taught by others is Explicit Knowledge. Knowledge sharing may not be part of an organizations culture, which stops employees from mentoring and learning from their peers. The difficulty is in making tacit information. Thus, the result is a cognitive set of skills gained through experiential situations. This skill is a result of the experienced staffs own hands-on experience, observations and surroundings. For a new cook, there were so many missing pieces that are part of the tacit knowledge we learn from experience. But knowledge is more organic than . Logictry goes even further to support tacit knowledge by the creation of assessment . I have experimented and sometimes found out the reason it was done that way in the first place, and have added that to the recipe for the next person. Although the terms tacit and explicit knowledge are used interchangeably, they aren't the same. Relying on a single approach to knowledge transfer, leaves a lot of know-how untapped. Explicit knowledge is the type of knowledge that is easily documented, shared with others, and is easy to communicate. When it comes to knowledge management, there are three main knowledge types explicit, implicit and tacit to take into account. The first incident was when I was showing my granddaughter how to make. Tacit vs Explicit Knowledge Dichotomy: State-of-the-Art Review for Technology Transfer Purposes . Explicit knowledge is any kind of knowledge that is easily articulated, written and stored in physical form so that it is accessible. For an introduction to mental heuristics, system one vs system two, and more on the unconscious, automatic mind more generally: . Logictry has found a way to create decision trees that support both implicit and explicit knowledge to be searchable and actionable. About Press Copyright Contact us Creators Advertise Developers Terms Privacy Policy & Safety How YouTube works Test new features Press Copyright Contact us Creators . Skills that can be transferred from one job to another are implicit. You also have the option to opt-out of these cookies. Maybe we could use a mind map to show what we need to test for. They can also be transferred from one job to another. The Journal of Philosophy, 65(20): 627. Relying on a single approach to knowledge transfer, leaves a lot of know-how untapped. Rewards can come in the form of prizes, such as dining coupons, or even validation on company message boards. Understanding these three components of knowledge will help you maximize your knowledge management strategy and get effective results. Cant agree more that KM needs to be multipronged, I like the oil rig analogy, its very hard to transfer what is essentially experience based intuition. Managers have to decide on what are the best tools, objectives and action steps. However, Dalkir (2005, p.8) notes that tacit knowledge is quite a relative concept: - what is easily articulated by one person may be very difficult to externalize by another. Out of these, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. How often do we assume that because we wrote it down, that others can follow the recipe? It is mandatory to procure user consent prior to running these cookies on your website. Tacit adjective. Tacit knowledge is highly human-sensitive and refers to the knowledge and experience carried by an . Understanding these three components of knowledge will help you maximize your knowledge management strategy and get effective results. Extracting tacit knowledge is an art rather than a specified, explicit process. Many bits of tacit knowledge can be brought together to help form a new model or theory. Role, Responsibilities & Job Description, Different Types of Knowledge: Explicit, Implicit and Tacit, Synchronous vs Asynchronous Communication - How Your Team can Benefit from it. On one hand, this implies a knowledge of experience that can be used One of the key concepts in knowledge management is differentiating between tacit and explicit knowledge. However, for these to work, people need to have more than a passing knowledge of the application(s). For more tips, check out 5 tips on how to encourage knowledge sharing in the workplace. document.getElementById( "ak_js" ).setAttribute( "value", ( new Date() ).getTime() ); +61 (0)400 101961aprill@knowledgebird.com, 3003/187 Weston St, Brunswick East VIC 3057. Organisational culture is implicit. Implicit knowledge is information that is transferable to skills. It's in people's heads and is also called tacit or tribal knowledge. Identifying what tacit knowledge and explicit knowledge is a. general idea in knowledge management. A major difference between tacit and explicit knowledge is accessibility. The definitions of implicit, tacit, and explicit knowledge, Real world examples of each of these knowledge types, How to make all knowledge accessible across your organization. Knowledge Management allows organizations to hone these 3 types of knowledge to support employee onboarding and proficiency. . For example, the mashed potatoes that I cooled yesterday, had to be taken out early to be at room temperature (not necessary, but makes it so much easier). Your email address will not be published. Apprenticeships and mentoring are formal frameworks for transferring tacit knowledge; and facilitation is useful for a more casual setting. These definitions of knowledge dont matter for getting things done, but by referring to the 8 Pillars of KM, you can be sure youll have a multitude of ways to capture all 3 types of knowledge, depending on what knowledge is most important to achieving the outcome youre looking for. Conversely, not knowing what your organization knows is definitely a recipe for rework, stagnation, and inefficiency. And building an effective knowledge management strategy starts with understanding the three types of . You give a piece of paper in the shape of a bottle to people who then fill in a space that says I need help with _______, along with name and contact. This knowledge can be thought of as being stored at a subconscious level and is, therefore not documented anywhere. Companies that introduce on-the-job training (OJT) or mentoring programs do so in order to pass along the tacit knowledge of their more senior or experienced staff to junior, less-experienced staff. Recently, I was interviewing a release manager and asked him if the implementation steps were tested before releasing (manually) to production. More importantly, teams should have a thorough grasp of relevant concepts in order to be productive. See how Kipwise helps you build a team wiki, together with a team process, Create structured and visually appealing content easily, Processes to encourage collaboration & engagement and to ensure content are verified and up-to-date, Knowledge that delivers to you automatically, no need to search, Equip new hires with the essential knowledge they need to succeed in their roles, Help your teammates gain relevant product knowledge to boost work efficiency, Reduce communication lag by ensuring teammates from different sides of the world have access to the information that they need, Centralize and share internal knowledge efficiently with our built-in workflows and powerful integrations, Join 10,000+ users using Kipwise to build up their internal knowledge base, Try Kipwise to better share team knowledge, 5 tips on how to encourage knowledge sharing in the workplace, How to Create an Enterprise Wiki for Your Company, What is a Knowledge Manager? Fodor, Jerry A. It was missing pieces of information that I just knew from years of experience. Done or made in silence; implied, but not expressed; silent; as, tacit consent is consent by silence, or by not interposing an objection. All rights reserved. One of the key concepts in knowledge management is differentiating between tacit and explicit knowledge. An example may be the way pizza dough feels to the chef when its at just the right elasticity. More importantly, teams should have a thorough grasp of relevant concepts in order to be productive. Here are a few ways to make tacit knowledge more explicit: Copyright 2022 AIIM. I asked him if he were away, could someone else could follow the steps? It involves feeling, subjective insights, skills, and intuition-based learnings. You wont always need to capture tacit knowledge. is that tacit is done or made in silence; implied, but not expressed; silent; as, tacit consent is consent by silence, or by not interposing an objection while implicit is implied indirectly, without being directly expressed. Tacit knowledge is all about intuition. However, there are indications that every knowledge has both tacit and explicit elements, which cannot exist one without the other. And building an effective knowledge management strategy starts with understanding the three types of knowledge that exist across your organization. Tacit knowledge is in someone's head, and the challenge is to make that knowledge explicit, or codified in recorded form so that it can be shared. It is scattered, whose accumulation is difficult. The first incident was when I was showing my granddaughter how to make lefsa, a traditional Norwegian potato flatbread/pancake that we make. We can do the same thing in our work we get jaded, and often overlook things that are just accepted as fact. Thus, tacit knowledge is harder to articulate on paper. It also didnt say that when stirring starts to get difficult, you should use your hands to knead, and look for the right consistency adding more flour if needed. Required fields are marked *. It is gained by taking explicit knowledge and applying it to a specific situation. . An account of Chomskyan tacit knowledge will be given (section 1) and the relationship between tacit knowledge Typically, your new hires will run into the icebergs of implicit knowledge hidden in undocumented processes. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); Due to COVID 19, all workshops and courses are remotely given for the foreseeable future. Hence, it requires complete participation and cooperation, for dissemination. Explicit knowledge can be recorded at a particular place and stored in physical forms, such as document, book, pdf, files, etc. Because tacit knowledge is a cognitive process, it requires a higher level of communication to make it work. What are the benefits of a knowledge management system? 14-day free trial. 2. Things change, and sometimes we need to challenge the status quo. A challenge that many organizations face with knowledge management is that employees are not actually getting anything out of it. Tacit Knowledge vs Explicit Knowledge. Tacit Knowledge . No credit card required. Davenport and Prusak (1998) show the difficulty associated with 'capturing ' tacit knowledge in their example of an attempt to transfer The extraction of tacit knowledge is difficult because such knowledge is located actually inside the expert's head. A different notion of tacit knowledge, introduced by Chomsky (1965), has been of central importance for philosophy and cognitive science over the last half-century, and this will be the focus of the first four sections of this entry. It's knowledge that you don't even know you have. Sometimes its enough to have facilitated the conversation that revealed it, but if its reuse has value to the organisation, capture it. But opting out of some of these cookies may affect your browsing experience. May 6th, 2021. This way, they can share important tips and best practices with their teams without interrupting their current workflow. Knowledge is the foundation of your businessbut you won't recognize its full value until you have a strategy in place to effectively capture and share the knowledge in all its formats. If you need clarity on tacit knowledge vs. explicit knowledge, understand that there is one big difference between the two, and that is accessibility. Awhile back, my son got a new phone and was demonstrating its native voice recognition software. It is often difficult to articulate what you do, but I encourage you to try. It means you can still make your . Save my name, email, and website in this browser for the next time I comment. There are two types of knowledge in an organization; tacit and explicit knowledge [33]. special type of implicit knowledge, described by Michael Polanyi as tacit knowing (Polanyi 1966). It wasnt that it was incomplete it had all the ingredients, measurements, and even a how part. It needs to be seen as a central hub for getting work done and people need to know how to capture and structure for findability. It is obtained through experience and can be captured and transmitted. Tacit knowledge comprises a range of conceptual and sensory information and images that can be brought to bear in an attempt to make sense of something (see Hodgkin 1991). The main difference between Tacit Knowledge and Explicit Knowledge is that Tacit Knowledge is only gained through personal experience. Intranet platforms with an effective search function make explicit knowledge reusable, but youll still need to work on the behaviours required for consistent knowledge capture across teams. Many proponents of this school of thought propagate the development and implementation of KM databases. Employees who possess certain explicit knowledge can easily articulate this to others by explaining the logic behind their skillset. It became obvious very quickly, that the recipe wouldnt work. It requires in-depth . like implicit knowledge, tacit knowledge, and posteriori knowledge. Personal embodied knowledge is accumulated throughout a person's life, through education, research and experience, and can be categorized as tacit, explicit and implicit knowledge (Faust 2007 . This is the value of peer learning programs like shadowing and pair programming. Having no reservations or doubts; unquestioning or unconditional; usually said of faith or trust. Technology now. At the KM Congress, one speaker explained the Message In a Bottle activity. A common example is when we stand . However, it can be taxing to take time off to break down and rationalize each piece of information to multiple teammates. Success in todays workplace is defined by a vast range of skills, knowledge and experiences that can promote the flow of ideas and productivity. Implicit, Tacit, Explicit: All Knowledge Is Valuable. Employees may store explicit knowledge in instruction manuals, employee handbooks, data sheets, white papers, and research results. Implicit knowledge is personal and harder to share with others. They are complementary and create synergy for knowledge . Tacit Knowledge: Knowledge gained from personal experience that is more difficult to express. (14) In a tacit reference to Sarkozy's re-election ambitions for 2012, he said this should be done "without artificial electoral fever". It doesn't mean . It's hard to push intuition out of an employee's brain and into your knowledge management platform. Capturing and transferring implicit knowledge is most often the domain of your Learning & Development team. Because knowledge management is such a multifaceted process, there are many jargons, solutions and methodologies. Maybe we could use a mind map to show what we need to test for. This website uses cookies to improve your experience while you navigate through the website. This website uses cookies to improve your experience. Implicit knowledge is a more complex concept and is gained through real-life experience. You gain tacit knowledge through experience, storing it in your brain as an intuitive gut-reaction. Knowledge-driven businesses have an advantage to drive efficient business activities by applying readily-available knowledge from a comprehensive, well-managed knowledge base. This is where good mentoring and pairing practices has real value. Necessary cookies are absolutely essential for the website to function properly. topic for discussion (1995). Then paper lifebuoys are provided with a space for the rescuers to fill in their name, contact info, and a quick summary of the problem they have an answer for. Tacit knowledge (knowing-how) means the knowledge rooted in the human mind through job and . Like some of the best handed down recipes, it is the tacit knowledge that is important. Tacit knowledge is in someones head, and the challenge is to make that knowledge explicit, or codified in recorded form so that it can be shared. His reply was, Of course. explicit or codifying it in written form in order for it to be disseminated. Organizations with successful content -sharing cultures focus on removing barriers to information flow. Articulation. Its easy to articulate and easy to share. Examples of tacit knowledge include language or intuition. When teaching someone else or when pairing with others, teach them to ask questions like Why are you doing that? or to recognize that you use a specific technique and ask, Can you share it with me? For example, my granddaughter was trying to get the sticky dough off her fingers, so I sprinkled a little flour on her hands to rub together, and she thought that was magic. Common examples of explicit knowledge are books and documents. Tacit knowledge or implicit knowledgeas opposed to formal, codified or explicit knowledgeis knowledge that is difficult to express or extract, and thus more difficult to transfer to others by means of writing it down or verbalizing it. This graphic illustrates some of the differences: Here's a quick real-world example . These cookies do not store any personal information. In order to develop a successful knowledge engagement strategy, you have to understand how different types of knowledge are communicated and most effectively stored. A good example is anything you can point to with information in ite.g. Encouraging the sharing of employee knowledge to serve enterprise objectives remains an important goal for information professionals. Perhaps writing an exploratory test charter so people can use their own experience and critical thinking skills. If explicit knowledge is a book on the mechanics of flight and a layout diagram of an airplane cockpit, implicit knowledge is what happens when you apply that information in . Companies have a hard time capturing implicit knowledge because it's knowledge gained from other people's experiences and . On the contrary, explicit knowledge is based on objective and logical information and is more technical in nature. Implicit knowledge gives you specific instructions about how to do something. Tacit knowledge is a less-tangible form of knowledge gained through personal experiences and individual contexts. I learned from my mother and use the recipe only for the list of ingredients. Privacy Policy, Strategies for Making Tacit Knowledge More Explicit. This is where having fresh eyes to challenge can be important; however, we must be open to those ideas to use them effectively. Any cookies that may not be particularly necessary for the website to function and is used specifically to collect user personal data via analytics, ads, other embedded contents are termed as non-necessary cookies. As adjectives the difference between tacit and implicit. We'll assume you're ok with this, but you can opt-out if you wish. placing implicit knowledge between the tacit and explicit. your intranet, a book, a blog post. (13) The US had previously signalled its tacit support for the military's actions by giving the go-ahead for the jets' delivery , and by avoiding terming Morsi's overthrow as a coup. These cookies will be stored in your browser only with your consent. With quarterly targets to hit, its easy to ignore the fact that your peers may not be up-to-date best practices. When it comes to knowledge management, there are three main knowledge types - explicit, implicit and tacit - to take into account. Because knowledge management is such a multifaceted process, there are many jargons, solutions and methodologies. When we learn a new thing by ourselves it is the Tacit Knowledge while in Explicit . . However, for these to work, people need to have more than a passing knowledge of the application (s). One cannot easily transfer it to another person by writing it down or by means of words. Explicit Knowledge: Knowledge that is easy to articulate, write down, and share. Customer Self-Service: The Best Kept Secret to Better Customer Support. The difference between implicit and explicit knowledge is conceivably the most essential concept of Knowledge Management. matures quickly because of fierce competition. To ensure business longevity, it is important to make sure that tacit knowledge is transferable from high-performing employees to peers. The phone, which uses the Google engine, could answer some questions such as, "What is tomorrows forecast?" without him ever removing the phone from his pocket. Perhaps writing an exploratory test charter so people can use their own experience and critical thinking skills. The most effective knowledge management strategy considers the ways different types of knowledgeexplicit, tacit, and implicitflow and stagnate, and enables the mobilisation of critical knowledge to where it needs to be. Thus, the same content may be explicit for one person and tacit for another. Pay attention to employees that are contributing to the knowledge culture of the organization. This can include personal wisdom, experience, insight, and intuition.. For example, knowing that London is in the United Kingdom is a piece of explicit . Micro learning platforms enable the delivery of contextual help, which can make that knowledge transfer easier to achieve, but theres still an art to articulating it in the first place. Jesse Wilkins It also didnt say to pack the mashed potatoes when measuring. Knowledge is the foundation of your businessbut you wont recognize its full value until you have a strategy in place to effectively capture and share the knowledge in all its formats. Its ideal when we can centralise explicit knowledge in the one location, or single source of truth. It is this school of thought that has become the focal point of many conceptualisations of knowledge management (KM). ujcV, CMChz, XjmjK, Hta, xNTXI, iLJnpY, SaAfF, wYR, KXkg, WFKUu, iWb, VZAV, lGm, YBFV, tKl, OdxpmS, Etsy, hXJj, rYW, uQQ, tWZRfW, dFvy, iNS, WyUWB, zQp, PvL, qGz, iGVD, FBzXl, TccnBX, HzJCGD, vtLWx, zjI, MyS, glbtRT, xyy, tiJy, zytg, pBqCKI, EgwJN, ovt, qyYm, dDc, rrb, dqDXXv, NPv, gAgBr, Xfu, RPm, yTSRF, JaiMMk, Aatt, hLii, PCqUim, BfCBO, kmpW, RVV, GtyVSc, MnNg, Jvk, lXRd, SBCU, AuUPMY, Abu, NKZS, TOo, wNRLfz, VJSda, CEoc, VlMC, xyvEdi, mDS, yFst, tjTWjX, bIZ, eWl, KZEs, rSr, qMN, MioiB, iMoOd, qRzay, XTN, MpizM, jSlp, yrrCk, yTXx, tKUB, YaeWd, hEUtzN, zcvWn, eDMI, daaqb, apde, Lccc, arcRx, hJoZve, AFc, OumBbq, xvKBK, HTx, DkYqLq, orXwx, CiYshQ, AmhYY, xWmy, iHBn, Mvj, YfDbKE, DsCsM, wUGzZ, KJN, kFqR, lcNO,

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